Kaiser, I do not know the ramifications of changing the prefix of the Request ID on the incident form as I have never done it myself on that system. But there is more than 1 form that you need to change this prefix on in order to achieve this. I do not have access to any system at the moment or I would list the forms.
I can say with certainty however, that you cannot have multiple prefixes defined for a form. You can dynamically change the prefix if needed through workflow by running a Direct SQL to the database to change that value and then forcing a definition recache after changing the prefix using arsignal. This would mean that you cannot do it all the time as that would overload your system if you change your definition cache way too often. Hope this helps.... Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 11:34 AM To: [email protected] Subject: Changing Request ID Prefix in Incident ** Hi all: I know that you can allegedly change the prefix of an incident Request ID from “INC” to something else. Has anyone done this successfully? Does it have any ramifications on the functionality of the system as a whole? Can you have multiple prefixes for incidents? For example, suppose you have three sites: Site 1, Site 2, and Site 3. You want tickets for Site 1 to have a prefix of ST1, Site 2 to be ST2, and Site 3 to be ST3. Is this possible? Any issues with it? Thanks, Norm No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.15.17/1103 - Release Date: 11/1/2007 6:01 AM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
