Classification: UNCLASSIFIED Caveats: NONE Eli,
This may help, I just had this error on our Mid-tier 7.0.1 P3, but the error has been around since 5.x. Although the message below wan't exactly the solution. Check the Server Name alias on server and in User Preferences. Ours was an misconfigured Report Server, but this put me on the right path. Scott. P R O B L E M ______________________________________ receiving ARERR -1 when clicking on the Report button associated with a table field in the midtier S O L U T I O N ________________________________________ Report Server name for user's entry in the AR System User Preference form was all upper case. Server Name Alias for server was all lower case (Remedy Administrator --> File --> Server Information --> Platform). Changed the case of the Report Server for the User's record to all lower case to match the Server Name Alias and functionality works as expected setting modified: AR System User Preferences form --> Advanced --> Report Server -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Wednesday, August 08, 2007 1:54 PM To: [email protected] Subject: Mid-tier 6.3 help please ** My mid-tier keeps hanging up and I'm getting log files full of a single error message: Aug 8, 2007 10:38:16 AM - WARNING (com.remedy.midtier.WORKFLOW) : (Thread 21) Caught exception while binding action list - dropping action : ARERR [-1] Message not found Another interesting thing to note is that, when I do an IIS reset, servlet starts up and shows 8000++ sessions for 'arsystem'. This drops to a dozen or less within a few seconds but it seems odd to me. Currently my maxheapsize is set to 1gb (up fro 512mb yesterday; I encountered out of memory errors after about 18 hours of up-time) Regrettably, I don't know how long the ARERR [-1] errors have been happening but we activated 50 new users Monday (all mid-tier users). Other than that, nothing has changed. Thanks in advance!! -Eli __20060125_______________________This posting was submitted with HTML in it___ Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
