Susan,
The API is logging into the AR Server, so it will need a Remedy ID with the permissions appropriate to the actions you wish it to perform. There are many API commands which require administrative privileges, so, make sure you know what you need him/her to do when setting the API account permissions. Good luck, Matt Reinfeldt _____ From: Susan Palmer [mailto:[EMAIL PROTECTED] Sent: Tuesday, March 27, 2007 3:18 PM To: [email protected] Subject: API program needs login - is it ARS login or DB login ** Hi Everyone, Sorry for what probably seems like a simplistic question but I couldn't find a definitive answer in the manual. We have a consultant in that is writing an API program to in theory create Help Tickets from one of our other systems. No problem, know this can be done. Question is ... what kind of login does the program need. Does API go directly to the database (oracle in this case) or in theory is it logging into the user tool? Appreciate your help ... of course everyone needs to know now! Thanks, Susan Server: ARS 5.1.2 Patch 1428 (moving to v7.0.1 P1) OS: Windows NT 5.0 2CPU's 4G Memory Database: Oracle 9i2 (moving to 10g) User: ARS 5.1.2 Patch 1316 User OS: XP, NT, Win 2000 Admin: ARS 5.1.2 Patch 1289 Crystal that created reports: 9 __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
