On Mon, 2007-03-05 at 11:15 -0800, Benitz, Tony : CO IR wrote: > Long time reader, first time poster. > > I am new to being a remedy admin. The job was thrust upon me when the old > admin left. So my knowledge of the app is VERY limited. > > Now we have the DST patch to deal with. > > My environment is 6.03 patch 17 > on a windows box > with an oracle backend. > > My development environment is fried and will not be up for the foreseeable > future. (old admin did everything in live) > > I have been told.. Just load it in live. (Good opportunity to learn ?) > > My question for the list.. What if I just don't load it? > > If I understand things correctly (limited view). > The effect would be that time frames over the time of change would be off by > an hour. > > >From 11:00 PM on 3/10/07 to 4:00 AM 3/11/07 would be 4 hours.. not five. > > The use of Remedy in my shop if very limited. Call tracking system, limited > escalations, no add ins. Reporting is based on volume, not time of > response. > > Then what would the impact really be if I just don't load it ? > > Thanks for the help with this. I have posed the question to support and our > account rep and have gotten no where.
I'm in a similar situation. We have Remedy ARS 6.03 patch 11, Helpdesk 4.03, and MidTier. We're about to start a big project to upgrade everything to 7.x. I've been told by our support that as long as our OS's and Java are up to date, the only thing we have that will be broken is MidTier. In our case we only have a handful of users that use MidTier, and since our development environment is hosed right now, I'm not planning an update and my fingers are crossed... James _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
