Long time reader, first time poster. I am new to being a remedy admin. The job was thrust upon me when the old admin left. So my knowledge of the app is VERY limited.
Now we have the DST patch to deal with. My environment is 6.03 patch 17 on a windows box with an oracle backend. My development environment is fried and will not be up for the foreseeable future. (old admin did everything in live) I have been told.. Just load it in live. (Good opportunity to learn ?) My question for the list.. What if I just don't load it? If I understand things correctly (limited view). The effect would be that time frames over the time of change would be off by an hour. >From 11:00 PM on 3/10/07 to 4:00 AM 3/11/07 would be 4 hours.. not five. The use of Remedy in my shop if very limited. Call tracking system, limited escalations, no add ins. Reporting is based on volume, not time of response. Then what would the impact really be if I just don't load it ? Thanks for the help with this. I have posed the question to support and our account rep and have gotten no where. Tony Benitz Sr. Technical Analyst Legacy Health System IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
