Carey, I think ARDBC LDAP is configured properly. I can open the LDAP Vendor form I was able to eventually create and query records from Active Directory.
I just noticed another oddity. When I first bring up the Create a Vendor Form screen, enter "ARSYS.ARDBC.LDAP" and "ldap://LDAPSERVER/DC=pbsj,DC=com??sub?(objectclass=user)" then click the Load button I receive this message "The specified plug-in does not exist. (ARERR 8755)". After researching I found that in order to get this to work I had to first click the Create button - which displays another error message. Then I can click the Load button and it works. I have switched on every log file with the greatest detail and activated SQL Profiler (SQL Server 2005). Nothing unusual stands out. In the schema_vendor table there are additional Vendor entries that also do not show up on the Create a Vendor Form screen: vendorName tableName ARSYS.ARDBC.REPORT Report ARSYS.ARDBC.CONFIGFILE @ At this point I am not sure what could be the issue. The installation was straightforward - install ARS server, then mid-tier, then Admin, then User, then configure AREA LDAP, then configure ARDBC LDAP. Because of the numerous bugs that have already been discovered in ARS 7.x it's difficult to determine what could be mis-configured on my end. I would rather the issue be on my end because then I wouldn't have to wait until BMC popped out another patch. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, February 15, 2007 10:54 AM To: [email protected] Subject: Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 Stephen, Have you properly configured the plugin config form? (Via the User Tool) If not then I have seen "all plugins" not be listed in the "Create a Vendor form" dialog in the Admin Tool. Verify that all of those settings look correct, and that you supplied the correct password. You can turn on the server Plugin Logs and turn the "plugin level" up to "all" to see what is really going on. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 2/15/07, Heider, Stephen <[EMAIL PROTECTED]> wrote: > It's not accepting any manual entry. I can type in the value > ARSYS.ARDBC.LDAP but nothing happens when I press Tab or Enter. When I > click the Create button I receive this message "No table name specified. > Please specify a table name for this form. (ARERR 2902)". > > Stephen > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W > Sent: Thursday, February 15, 2007 10:13 AM > To: [email protected] > Subject: Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 > > If I remember correctly the first time you go to create a vendor form > you have to type in the Available Vendor Name (ARSYS.ARDBC.LDAP). > > Fred > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen > Sent: Thursday, February 15, 2007 8:55 AM > To: [email protected] > Subject: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 > > After completely uninstalling ARS 7.0.0, and subsequently removing ARS > folders from a test server (Windows Server 2003), I installed ARS 7.0.1 > Patch 1 including Mid-Tier 7.0.1 Patch 1 and the installation went > without error. During the server installation I selected AREA LDAP, > ARDBC LDAP, and Web Services Plugin. We are not using SSL. > > I configured AREA LDAP (with cross ref blank passwords) and can login > using my network credentials (Active Directory). > > I then configured ARDBC LDAP (uses the same network account as AREA to > query LDAP). > > In the Administrator Tool (7.0.1 patch 1) I select the option to create > a new Vendor Form. There are only two available selections: > REMEDY.ARDBC.FLASHBOARD.FORM and REMEDY.ARDBC.SERVER.ADMINISTRATION. No > LDAP option available. I have tried a number of things and have > restarted the server several times. I have not discovered any errors in > the plugin log or the error log file. > > On our ARS 6.3 system the ARDBC LDAP Vendor form is listed as > ARSYS.ARDBC.LDAP. I am using the same settings and accounts on the ARS > 6.3 server and the ARS 7.0.1 Patch 1 server. > > How can I get the LDAP Vendor form option to display? > > Here is an excerpt from the ar.cfg file: > > Plugin: WebService.dll > Plugin: arealdap.dll > Plugin: ardbcldap.dll > Plugin: ardbcconf.dll > Plugin: FlashboardObject.dll > Plugin: ServerAdmin.dll > Plugin: reportplugin.dll > > ARBDC-LDAP-Base-Dn: o=pbsj > ARDBC-LDAP-Use-Cache: T > ARDBC-LDAP-Cache-MaxSize: 1000 > ARDBC-LDAP-Cache-TTL: 500 > ARDBC-LDAP-Cert-DB: > ARDBC-LDAP-User-DN: ldapquerydn > ARDBC-LDAP-Connect-Timeout: 15 > ARDBC-LDAP-Hostname: ldapservername > ARDBC-LDAP-Page-Size: 1000 > ARDBC-LDAP-Password: blahblahblahblah > ARDBC-LDAP-Port: 389 > ARDBC-LDAP-UsingSSL: F > ARDBC-LDAP-Time-Format: 0 > > Stephen > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
