User reports that he cannot sync up his in app purchases. 

This is not in a sandbox or in testing. This is in the real world. 
Previously purchased items cannot be synched. 

I've narrowed down to the fact that I querySkuDetails and get:
BILLING_RESPONSE_RESULT_ERROR=Fatal error during the API action 

Various comments about this on the internet indicated that Google Play 
might time out and return this error if it doesn't get a response from its 
own server within 20 seconds or whatever. 
However, I know of no way to force Google to get their response faster, or 
anything to ask the customer to do. I did ask him to clear caches as Google 
sometimes asks.

Apparently this used to work for the customer over mobile but not wifi but 
now works on neither. 


Any ideas?

Nathan

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