"Google prefers developers not engage the crazies. I think that's a good policy." That is exactly what I was getting at, I think you misread my comment :)
I agree 100% and being able to do so, despite your best efforts, you are likely to "get into it" with people who are just out to cause someone else a problem. Instead, I think he should develop strategies that help his users help him. - Brill On Monday, December 3, 2012 4:52:54 PM UTC-5, John Coryat wrote: > > > Actually, when you think about it, it would actually not be a good idea to >> be able to respond to people in the review comments. >> You might have the best intentions, but it *would* escalate into >> something you most definitely don't want in reviews. >> >> > I've found this not to be the case. Google's posting guidelines state: > > *Developer Comment Posting Policy* > > The public developer response feature is intended to help you resolve > problems with your application and build relationships with users. Note > that your use of Google Play is also governed by the Google Play Business > and Program > Policies<http://play.google.com/about/android-developer-policies.html>. > Please follow these policies when commenting on user reviews: > > 1. *Make it clear and relevant.* Replies should directly address the > user's comment in a clear, valuable and truthful manner. Whenever you can > address the user's comment within the text of your reply, you should do so. > 2. *Be nice.* These are your users and you want to find resolution, > not burn bridges. Do not post content that is abusive, hateful, or > threatens or harasses others. Also, do not engage inappropriate user > comments through replies. Instead, read our posting > guidelines<https://support.google.com/googleplay/android-developer/bin/answer.py?answer=138329> > for > users, and how to report inappropriate > comments<https://support.google.com/googleplay/android-developer/bin/answer.py?answer=113417>. > > Note you are bound to follow our posting policies regardless of the nature > of the message you are replying to. > 3. *Don’t solicit or promote.* Users do not find solicitations and > promotions relevant or useful. > 4. *Keep it clean.* Don't post content that is sexually explicit or > contains profanity. > > The use of this feature is a privilege, not a right. Failure to observe > the above guidelines and any other Google Play terms may result in a > suspension of your application or publisher account as outlined in the > Google Play terms. Please also note that this feature is currently > available to a limited number of developers and we hope to roll it out for > broader availability gradually. > > Google prefers developers not engage the crazies. I think that's a good > policy. > > I've also found that a good percentage of users who post poor reviews will > revise them if they were confused, didn't understand a feature or were > satisfied by the developer reply. It's very satisfying to see this and > something that can only happen if we can reply to these poor lost souls. > > -John Coryat > > -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
