> Actually, when you think about it, it would actually not be a good idea to > be able to respond to people in the review comments. > You might have the best intentions, but it *would* escalate into something > you most definitely don't want in reviews. > > I've found this not to be the case. Google's posting guidelines state:
*Developer Comment Posting Policy* The public developer response feature is intended to help you resolve problems with your application and build relationships with users. Note that your use of Google Play is also governed by the Google Play Business and Program Policies<http://play.google.com/about/android-developer-policies.html>. Please follow these policies when commenting on user reviews: 1. *Make it clear and relevant.* Replies should directly address the user's comment in a clear, valuable and truthful manner. Whenever you can address the user's comment within the text of your reply, you should do so. 2. *Be nice.* These are your users and you want to find resolution, not burn bridges. Do not post content that is abusive, hateful, or threatens or harasses others. Also, do not engage inappropriate user comments through replies. Instead, read our posting guidelines<https://support.google.com/googleplay/android-developer/bin/answer.py?answer=138329> for users, and how to report inappropriate comments<https://support.google.com/googleplay/android-developer/bin/answer.py?answer=113417>. Note you are bound to follow our posting policies regardless of the nature of the message you are replying to. 3. *Don’t solicit or promote.* Users do not find solicitations and promotions relevant or useful. 4. *Keep it clean.* Don't post content that is sexually explicit or contains profanity. The use of this feature is a privilege, not a right. Failure to observe the above guidelines and any other Google Play terms may result in a suspension of your application or publisher account as outlined in the Google Play terms. Please also note that this feature is currently available to a limited number of developers and we hope to roll it out for broader availability gradually. Google prefers developers not engage the crazies. I think that's a good policy. I've also found that a good percentage of users who post poor reviews will revise them if they were confused, didn't understand a feature or were satisfied by the developer reply. It's very satisfying to see this and something that can only happen if we can reply to these poor lost souls. -John Coryat -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
