I'm pretty fed up with the marketplace and the way it works. We're starting to place a disclaimer at the bottom of our app description text:
"We strive to provide a solid gaming experience to everyone but this ultimately impossible due to the way Android OS was made available on multiple devices, running various hardware specs across multiple mobile carriers. If our game does not work on your particular Smartphone or device please contact us directly before writing a negative review. We take ALL customer feedback seriously and we will help you, really, we mean it. Thanks for downloading our games and supporting independent developers! " The reason we need to put this on our marketplace description page is because people keep writing comments like "Force closed on my Mytouch 4g" with 1 star. That phone just came out! How the heck are we suppose to know that phone would force crash? It's getting ridiculous that I have to read comments like these while being unable to respond to them. What developer in this group wants an unhappy customer? Google, do something to help. If the app force closes at least give the customer the option to contact the developer before throwing them right back to the marketplace page with the "rate this app" button staring the disappointed customer in the face. I'm so fed up with this that I'm seriously going to stop considering android as our target OS. It's going to be an afterthought like blackberry and windows phone. I can much more easily just concentrate on iPhone development like everyone else so please stop tempting me. Does anyone here have a way they catch these types of force close issues that don't result in a "send feedback" screen being shown? We do get feedback from the crash reports, but some crashes don't show the send feedback window, and some people don't send the reports in. We do fix the problem when the pop up immediately as well. So aside from having to add the above disclaimer does anyone else have alternative solution? I know some of you are going to say don't put out buggy apps (and we do test constantly) but anyone who's been doing this for a while knows that you can't support all phones and devices, especially if they are new model phones just released, its impossible, especially when you add in customers that have rooted phones with memory managers on them, when you add that in its almost like developing for windows 95 all over again. -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
