I just could not resist. On Wed, Nov 11, 2020 at 9:41 AM Josh Luthman <[email protected]> wrote:
> JFC Lewis. > > Josh Luthman > 24/7 Help Desk: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > On Tue, Nov 10, 2020 at 9:20 PM Adam Moffett <[email protected]> wrote: > >> This is the turd-cherry on top of my day. >> >> >> On 11/10/2020 8:13 AM, Lewis Bergman wrote: >> >> >> >> On Tue, Nov 10, 2020 at 6:36 AM Adam Moffett <[email protected]> wrote: >> >>> People putting their message into the subject drives me berserk. >>> On 11/9/2020 11:31 PM, Steve Jones wrote: >>> >>> We have one customer that constantly replies to whatever last >>> communication he gets but put his whole communication in the subject line >>> so it gets cut off. I dont even know how he does it, its gotta be something >>> like he has everything coming into a text message app or something like >>> that. >>> Point is, no matter how much we try, customers will always make things >>> as hard as possible >>> >>> On Mon, Nov 9, 2020, 9:30 AM Josh Luthman <[email protected]> >>> wrote: >>> >>>> This is what we do, a no reply and reject messages to it. >>>> >>>> Josh Luthman >>>> 24/7 Help Desk: 937-552-2340 >>>> Direct: 937-552-2343 >>>> 1100 Wayne St >>>> Suite 1337 >>>> Troy, OH 45373 >>>> >>>> >>>> On Mon, Nov 9, 2020 at 10:23 AM Bill Prince <[email protected]> >>>> wrote: >>>> >>>>> +1. >>>>> >>>>> You could put your billing and/or support email addresses as a note >>>>> somewhere on the statement/invoice, but make the reply address for it >>>>> a >>>>> no-reply address. >>>>> >>>>> >>>>> bp >>>>> <part15sbs{at}gmail{dot}com> >>>>> >>>>> On 11/9/2020 7:06 AM, Matt Hoppes wrote: >>>>> > send the billing e-mails from: >>>>> > >>>>> > [email protected] >>>>> > >>>>> > We direct everyone to submit support requests through out website, >>>>> > which funnels questions. >>>>> > >>>>> > On 11/9/20 9:26 AM, Nate Burke wrote: >>>>> >> Our billing system sends out emails telling the customer that they >>>>> >> successfully paid their bill. Increasingly, customers are just >>>>> >> finding the last billing email, and replying to that with service >>>>> >> problems. Usually with some vague single line reply like 'I Can't >>>>> >> watch a movie' or 'Why is the internet slow' >>>>> >> >>>>> >> They don't even bother to change the subject line. I'm guessing >>>>> >> Comcast or AT&T wouldn't respond to requests like this. Should I? >>>>> >> What are your views on contacting technical support. Ignore them >>>>> >> unless they go through the proper channels? >>>>> >> >>>>> > >>>>> >>>>> -- >>>>> AF mailing list >>>>> [email protected] >>>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>>> >>>> -- >>>> AF mailing list >>>> [email protected] >>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>> >>> >>> -- >>> AF mailing list >>> [email protected] >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >> >> >> -- >> Lewis Bergman >> 325-439-0533 Cell >> >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- Lewis Bergman 325-439-0533 Cell
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