On Tue, Nov 10, 2020 at 6:36 AM Adam Moffett <[email protected]> wrote:
> People putting their message into the subject drives me berserk. > On 11/9/2020 11:31 PM, Steve Jones wrote: > > We have one customer that constantly replies to whatever last > communication he gets but put his whole communication in the subject line > so it gets cut off. I dont even know how he does it, its gotta be something > like he has everything coming into a text message app or something like > that. > Point is, no matter how much we try, customers will always make things as > hard as possible > > On Mon, Nov 9, 2020, 9:30 AM Josh Luthman <[email protected]> > wrote: > >> This is what we do, a no reply and reject messages to it. >> >> Josh Luthman >> 24/7 Help Desk: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> >> On Mon, Nov 9, 2020 at 10:23 AM Bill Prince <[email protected]> wrote: >> >>> +1. >>> >>> You could put your billing and/or support email addresses as a note >>> somewhere on the statement/invoice, but make the reply address for it a >>> no-reply address. >>> >>> >>> bp >>> <part15sbs{at}gmail{dot}com> >>> >>> On 11/9/2020 7:06 AM, Matt Hoppes wrote: >>> > send the billing e-mails from: >>> > >>> > [email protected] >>> > >>> > We direct everyone to submit support requests through out website, >>> > which funnels questions. >>> > >>> > On 11/9/20 9:26 AM, Nate Burke wrote: >>> >> Our billing system sends out emails telling the customer that they >>> >> successfully paid their bill. Increasingly, customers are just >>> >> finding the last billing email, and replying to that with service >>> >> problems. Usually with some vague single line reply like 'I Can't >>> >> watch a movie' or 'Why is the internet slow' >>> >> >>> >> They don't even bother to change the subject line. I'm guessing >>> >> Comcast or AT&T wouldn't respond to requests like this. Should I? >>> >> What are your views on contacting technical support. Ignore them >>> >> unless they go through the proper channels? >>> >> >>> > >>> >>> -- >>> AF mailing list >>> [email protected] >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- Lewis Bergman 325-439-0533 Cell
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