To The Technical & Digital Accessibility Team Axis Bank Limited Dear Sir/Madam,
My name is Shivakumar R C, and I am a long-standing Axis Bank customer and credit card holder since 2020 (Axis Bank Credit Card ending with 9926). I wish to formally bring to your attention a serious accessibility issue with the Axis Mobile application. I am a totally blind person and am completely dependent on screen reader software for accessing mobile applications. Unfortunately, the Axis Mobile app is largely inaccessible and unusable with screen readers, making it impossible for me to independently access essential banking services. This issue has persisted despite repeated expectations from a reputed bank like Axis Bank. Such continued inaccessibility reflects a clear lack of consideration for customers with disabilities. I would like to clearly state that this situation amounts to a direct violation of: - The Rights of Persons with Disabilities Act, 2016 - Hon’ble Supreme Court of India guidelines on digital accessibility - Reserve Bank of India (RBI) directives on inclusive banking and equal access to digital financial services As a responsible banking institution, Axis Bank is legally obligated to ensure that its digital platforms are accessible to persons with disabilities, including blind users relying on assistive technologies. I therefore strongly request the Axis Bank technical team to: 1. Immediately assess the accessibility of the Axis Mobile application 2. Make the app fully compliant with screen reader accessibility standards 3. Share a clear timeline for implementing accessibility improvements Please note that if this issue is not addressed urgently, I will be constrained to initiate the following actions: - Filing a petition before the Chief Commissioner for Persons with Disabilities (CCPD) - Approaching the Consumer Court - Lodging a formal complaint with the RBI Banking Ombudsman This communication may be treated as a formal notice in this regard. I expect a written response and concrete action at the earliest. Thanking you, Yours sincerely, Shivakumar R C Mobile: 9060720937 Email: [email protected] with regards shivakumar r c. first division assistant department of treasury Government of Karnataka. mob/watsapp 9060720937 On Wed, 11 Mar, 2026, 4:44 pm nitinbhai patel, <[email protected]> wrote: > Dear Friends, > > I hope you are all doing well. > > Following up on our discussion regarding the accessibility of the new HDFC > Bank application, I wanted to share that I updated to version 8.1.2 > yesterday. I have found that over 90% of the application is now accessible. > > I was able to successfully register and navigate several sections, > including my account and credit card transaction histories, statements, and > fund transfers. I could also view my mutual fund portfolio; however, I was > unable to find the option for redeem money within the mutual fund section. > > Overall, the application seems much improved and I do not believe there > are any remaining major issues with general use. > > Best regards, > > Nitinbhai Patel > > > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAOgfktn3tOZhXd4pytbmpJvGG5choip536muhxT4XwAiKtBuKA%40mail.gmail.com > <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAOgfktn3tOZhXd4pytbmpJvGG5choip536muhxT4XwAiKtBuKA%40mail.gmail.com?utm_medium=email&utm_source=footer> > . > -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAAdLfM1oFTGp3JU1T2oB39o8QW7o9_ZX2coEL8keH9FEWJeQcA%40mail.gmail.com.
