Dear All,
I completely agree with the points raised by Bhawani ji. The lack of screen reader accessibility on booking sites and apps is more than just a convenience issue—it is a financial and personal autonomy issue. Because these platforms are not accessible, we are often unable to navigate the interface to find the best deals or promotional offers, effectively forcing us to pay more or rely on sighted assistance. Furthermore, even when there is an option to declare a disability during the booking process, the implementation is highly inconsistent. In my experience, even after checking the required boxes online, I still have to manually call the airline's customer service with my PNR to confirm they have actually "marked" me for assistance. This redundant step: 1. Increases the burden on the passenger: We shouldn't have to do the work twice. 2. Creates uncertainty: There is a constant fear that the "digital" request won't be honored at the airport unless a verbal confirmation is secured. A unified, accessible interface that guarantees the transmission of assistance requests to the ground staff is essential. We should be able to manage our entire journey—from price comparison to assistance confirmation—independently. From: [email protected] <[email protected]> On Behalf Of BHAWANI SHANKAR VERMA Sent: Sunday, February 22, 2026 5:53 PM To: [email protected] Subject: Re: [AI] Making the civil aviation sector more inclusive to persons with Disability 1. The website of online ticket booking of all the airlines and their clients must be made accessible. 2. While booking an air ticket there must be a provision regarding passenger's type of disability and if assistance required. there should be no need to contact their customer care separately. On 2/22/2026 1:53 PM, turab chimthanawala wrote: Hi all, In light of the myriad issues faced by persons with disabilities in the civil aviation sector, Mission Accessibility is in the process of filing a public interest litigation before the Supreme Court. To this end, we invite inputs from persons with disabilities regarding their experiences, challenges, and proposed solutions to make the sector more accessible and inclusive. We look forward to inputs on the following: 1. Challenges faced or any unfavourable experiences. 2. Suggestions on the proposed course of action or alternative methods to make a particular service or product more accessible. Please note that this is a broad-based effort which shall encompass all aspects relating to airlines and the aviation sector. This may include issues such as inaccessible airline websites; inaccessible in-flight entertainment systems; lack of sensitivity among airline crew; lack of support from airport personnel; absence of adequate assistance services; and lack of accessible infrastructure at airports, among others. Please share your responses by 26th February, EOD. Let us all contribute together to make the civil aviation sector accessible for all. Regards, Mission Accessibility -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. 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