1. The website of online ticket booking of all the airlines and their
clients must be made accessible.
2. While booking an air ticket there must be a provision regarding
passenger's type of disability and if assistance required. there should
be no need to contact their customer care separately.
On 2/22/2026 1:53 PM, turab chimthanawala wrote:
Hi all,
In light of the myriad issues faced by persons with disabilities in
the civil aviation sector, Mission Accessibility is in the process of
filing a public interest litigation before the Supreme Court. To this
end, we invite inputs from persons with disabilities regarding their
experiences, challenges, and proposed solutions to make the sector
more accessible and inclusive.
We look forward to inputs on the following:
1. Challenges faced or any unfavourable experiences.
2. Suggestions on the proposed course of action or alternative
methods to make a particular service or product more accessible.
Please note that this is a broad-based effort which shall encompass
all aspects relating to airlines and the aviation sector. This may
include issues such as inaccessible airline websites; inaccessible
in-flight entertainment systems; lack of sensitivity among airline
crew; lack of support from airport personnel; absence of adequate
assistance services; and lack of accessible infrastructure at
airports, among others.
Please share your responses by 26th February, EOD.
Let us all contribute together to make the civil aviation sector
accessible for all.
Regards,
Mission Accessibility
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