Re: [AI] Concern about TAN App's Pricing and Restaurant Network

Mujtaba Merchant Fri, 08 Aug 2025 04:32:42 -0700

Dear Sunil,

Thanks for your prompt response. I understand that the delivery fee is ₹55. After further research, I found that the total amount of ₹250 includes the delivery fee, ₹35 for GST and restaurant charges, and ₹10 platform fee, in addition to the item cost of ₹150. This clears up the discrepancy, and I appreciate your team's efforts in providing more information.

Sincerely,

Mujtaba Merchant

Bangalore | INDIA

Sent from my iPhone ®
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On 8 Aug 2025, at 4:06 PM, Sunil Choudhary <[email protected]> wrote:

Thanks for your message Mujtaba sir.

We checked in our system that in your last order, you didn't buy TAN pro plan--which gives you free delivery within 7km. Therefore the charges also include delivery fee of rs. 55. If you could buy our free delivery plan of minimum rs. 30, this would give you free deliveries for a month. If you are facing any issues while choosing the plan, do let us know. We could also guide you about it. The option to buy delivery plan is available on cart screen after selected list of items.

In coming updates, we would also add it inside "navigation menu" as well in top.

We don't have any differential pricing for android/ios. Our pricings are set by restaurants/stores on the platform.

Thanks for trying Tan App. We are still working on number of stores in our app and as we have more users, they would surely increase.

Regards

Sunil

Tan App team

On Fri, Aug 8, 2025 at 3:37 PM Mujtaba Merchant <[email protected]> wrote:

Dear AI Members,

I wanted to bring to your attention some concerns I've encountered while using the TAN app on iOS. While I've noticed improvements in the ordering experience, I've found that the restaurant network within my location's radius is limited, and the cuisine options are often not what I'm looking for. specially South Indian breakfast items This might impact user retention and frequency of orders.

More concerning is the pricing issue I faced today. I ordered a food item for ₹150, but the checkout price jumped to ₹250 with an additional ₹100 added. I'm not sure if this is a dynamic pricing model, and if so, whether it's based on user demographics or other factors. I couldn't help but wonder if iPhone users are being charged more, similar to some ride-hailing services.

I thought it's worth bringing this to your attention, and I'd love to hear your thoughts on this.

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Re: [AI] Concern about TAN App's Pricing and Restaurant Network

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