On 2012-08-09, at 04:22, Peter Beverloo <[email protected]> wrote: > On Thu, Aug 9, 2012 at 11:41 AM, Mark Rowe <[email protected]> wrote: > > On 2012-08-09, at 03:14, Peter Beverloo <[email protected]> wrote: > >> On Thu, Aug 9, 2012 at 11:09 AM, Mark Rowe <[email protected]> wrote: >> On 2012-08-09, at 02:41, Osztrogonac Csaba <[email protected]> wrote: >> >> > Hi, >> > >> > bugs.webkit.org and trac.webkit.org is unavailable again. :( >> > Could you check it, please? >> >> This is caused by a problem on a host that I don't have sufficient >> privileges on to be able to address the issue myself. I've pinged people >> that should be able to resolve the issue, but given that it's currently 3am >> in California it may be a few hours before they're awake and fixing it. >> >> Thank you. Is there any way an on-call or monitoring system could be set up? >> While it fortunately occurs much less frequently nowadays than it did >> earlier in the year, it --please excuse my directness-- is unacceptable for >> a project the size of WebKit to have critical infrastructure unavailable >> like this for several hours. Even though it's 3am in California, there are >> many contributors in Asia and Europe who are severely impacted by this. > > We have people online virtually 24x7 that are capable of investigating and > addressing issues with the webkit.org infrastructure. I'm one such person. > This particular case is an unfortunate combination of events: a configuration > error on a subset of the new hardware that webkit.org was recently migrated > to has unintentionally limited the number of people that can access the host > that is currently experiencing problems, and the person that such issues are > escalated to is currently on vacation. It's an unfortunate combination, but > also one that is unlikely to repeat. > > One thing we should look in to is improving the process for reporting issues > with webkit.org infrastructure. webkit-dev isn't an ideal way to report > issues that our monitoring system hasn't noticed as there's no separation > between the regular discussion and more urgent issues, so the emails can be > overlooked. > > I see. Thank you for the insight, and I hope the access issues get sorted > out. I presume this is something Bill or Lucas will be able to pick up? > Hopefully the remaining downtime won't be more than three or four hours, then.
Bill is the one that's on vacation, and Lucas is in the same boat that I am as far as access to the host in question. I managed to track down someone else with sufficient access though, and they've fixed the issue that was impacting bugs.webkit.org and trac.webkit.org. - Mark
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