Re: [SOGo] error 500 in POST

[Christian Mack]

Hello

Am 11.11.24 um 21:00 schrieb "carlosho17" (car...@planisys.com):

I'm using sogo in ubuntu 24.04

here's  the version (a nightly build) obtained through

deb https://packages.sogo.nu/nightly/5/ubuntu/ noble noble

ii  sogo                              5.11.2.20241111-1
amd64        a modern and scalable groupware

I'm getting this error for our users every now and then (sometimes 200 and
sometimes 500)

POST /SOGo/so/user@domain/Mail/unseenCount HTTP/1.1" 500 36/31 0.008 - - 0 -
13
POST /SOGo/so/user@domain/Mail/0/folderINBOX/changes HTTP/1.1" 500 36/148
0.191 - - 0 - 14
POST /SOGo/so/user@domain/Mail/unseenCount HTTP/1.1" 500 36/31 0.008 - - 0 -
13
 From what I can see in Chrome Inspector, they originate in Angular calls , but
even with Debug activated, I can't find anything in the log.

That are calls to check for new emails in folders per IMAP.
Those don't have anything to do with your user source.

This is the debug config:


SOGoMailDebugEnabled = YES;

This should give you hints on the reason, why those are failing.

Any ideas or hints where to look for a more detailed error message ? maybe any
action required through sogo-tools ?

You should also check your IMAP server for error messages.

(The reason was an overloaded firewall between SOGo and our IMAP server.)

> GET /SOGo/so/user@domain/date HTTP/1.1" 500 36/0 0.007 - - 0 - 13

> 500 36/0 0.011 - - 0 - 13
>

Those calls check your calendars for pending alarms.

Check your reverse Proxy Apache logs.
(Those problems could also be the reason for the above errors.)


Kind regards,
Christian Mack

--
Christian Mack
Universität Konstanz
Kommunikations-, Informations-, Medienzentrum (KIM)
Abteilung IT-Dienste Forschung, Lehre, Infrastruktur
78457 Konstanz
+49 7531 88-4416

I once had that, because our IMAP server was answering very slow, which caused connection timeouts. > GET /SOGo/so/user@domain/Calendar/alarmslist?browserTime=1731352645 HTTP/1.1" I only saw such 500 ones, when the connections between reverse Proxy and SOGo application has problems.

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