On Fri, 14 Jul 2017 19:30:32 +0200 Dave <[email protected]> wrote: > -------- Original Message -------- > >From: [email protected] <[email protected]> > To: [email protected] > Date: Fri, 14 Jul 2017 16:12:31 +0100 (bst) > > > i appear to have lost all my documents. When I try to access as I normally > > do, it throws up a 4.1.2. Registration Form. Please can you help ? > > Mike > > Hi Mike, > > As Rory has already said, you have NOT lost your files, they are still > on you computer's internal disk drive. Your reference to a registration > "Form" is a little puzzling, because Apache OpenOffice doesn't include > such form,
If the OpenOffice User Profile has been damaged or lost, as the loss of Recent Documents suggests, it is not unusual for it to prompt again for a User Name and initials for document identification I suspect this is the "Registration Form" in question. If so, there is _no need_ to uninstall or re-download OpenOffice. Rory > which suggests that you may have obtained your copy from > somewhere other that the official source: > http://www.openoffice.org/download/index.html which in turn redirects to > the official download servers at SourceForge. > > It would help us to understand your situation a little better, if you > could advise: > > * Where this "Form" appears? (In a window on your computer, or in a > page in your web browser) > * In detail, what does this "Form" say? > * What are the steps you take when you access your files as you > normally do? (eg. double clicking on a desktop icon, selecting a > file name to open from your file manager program, etc.) > > Recommendation: > > * Uninstall the version you have now. > * Download version 4.1.3 from the official link above. > * Install the new official version. > > If this does not resolve the issue, follow the steps to reset your "User > Profile" as described in the following tutorial in the User Forum: > https://forum.openoffice.org/en/forum/viewtopic.php?f=74&t=12426#p58403. > > If none of the above recommended steps work for you, run a good > virus/anti-malware scan on your system. > > Hope this helps. > > Dave > > -- Rory O'Farrell <[email protected]> --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
