On Thu, 24 Jul 2014 08:16:20 -0000, dennis dorney <[email protected]> wrote:

I tried looking for where the download files might be on my computer and
found them so I started trying to Run as requested.

the problem may have originated from here. you should not run the '.exe' file 
but download and save it to some known location and then navigate to it and 
execute it manually.

also, knowing your operating system and browser versions may be of use, as well 
as the exact wording of the error messages you receive.

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