We are all innocent. Sometimes a constructive help is not closely related to OO itself.
2014/1/7 Don Daugherty <[email protected]> > On 1/5/2014 9:43 PM, Timothy Wulf wrote: > >> <rant> >> >> I came to this list a long time ago and have seen a great number of people >> simply berated for seeking help with what to them is a serious problem. If >> a user has made their way to this list they are already frustrated, most >> likely confused and probably angry they haven't found an "official" >> support >> system in place for the product they are using. They have no clue what a >> "bug report" is, they have no true understanding of what "community >> supported software" is all about. They have no clue you are volunteering >> your time and efforts. All they want is help solving their immediate >> issue. >> >> Folks responding with "just open your backup" is no help at all and will >> only push the user to drop OO altogether. To some of you I'm sure that's >> fine, you are seasoned users, maybe even experts and you would gladly not >> have to bother with the noob, but that's not what this list is about. It's >> about support. Supporting the users of Open Office no matter their level >> of >> experience. If you don't want to help -- PLEASE don't. Just go on your >> merry way and let those that are willing take on the task at hand. >> >> Please be polite and offer constructive suggestions and recommendations. >> Hold their hand and walk them through step by step if you need to, but >> please don't brush 'em off. Yes, it's a lot of work but in the end you >> will >> have an educated user that may be able and willing to help others down the >> line. >> >> </rant> >> >> -- Just my two cents. >> -- Timothy Wulf >> -- An Open Office user >> >> Amen > > > > --- > This email is free from viruses and malware because avast! Antivirus > protection is active. > http://www.avast.com > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > For additional commands, e-mail: [email protected] > >
