apport information ** Tags added: apport-collected plucky ubuntu wayland-session
** Description changed: I bought the DELL 16" 5640 laptop, preinstalled with Ubuntu. Canonical has even an additional repo for this laptop, so I consider this to be YOUR product as much as DELL's. I know you have a business pact with them and you support these laptops with a special repo, and because of that, I put the blame both on DELL and on Canonical alike. My problem is that there is no palm rejection on this laptop. There was no information that this is not supported, and in 2025, this is a feature that is normal to be part of any touchpad/OS. I've installed also Arch to see if newer versions of libinput do add palm rejection, but no, it doesn't. I also did a bug report at libinput's gitlab, but I feel that this is something that Canonical should have taken care of when the laptop was released. As you can see in my picture, this is the normal way of placing my hands on the laptop (to both type at a moment's notice, and to stabilize the laptop on my lap), and ALL laptops by Apple, and many x86 laptops recognize that the edges don't count (basically they implement palm rejection). With this instead, I have the mouse cursor moving, stopping, moving etc, because the touchpad can't decide which touch has priority. It's the most annoying usage on a laptop I've had in a long time. I'm hitting this ALL the time. - Honestly, I'm angry. I just paid 950 euros to buy this Canonical- - supported laptop, and I find that the touchpad experience is something - out of 2008. And no, that's not a valid reason to return it, the DELL - reseller I bought it from in Greece would never accept that as a reason. - So I'm stuck with using a freaking mouse with it. Unacceptable. + Honestly, I'm angry. I just paid 950 euros to buy this Canonical-supported laptop, and I find that the touchpad experience is something out of 2008. And no, that's not a valid reason to return it, the DELL reseller I bought it from in Greece would never accept that as a reason. So I'm stuck with using a freaking mouse with it. Unacceptable. + --- + ProblemType: Bug + ApportVersion: 2.32.0-0ubuntu5.3 + Architecture: amd64 + BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' + CasperMD5CheckMismatches: ./boot/grub/efi.img ./casper/initrd ./casper/vmlinuz ./scripts/chroot-scripts/os-post/70_fix-apt-installed.sh + CasperMD5CheckResult: fail + CompositorRunning: None + CurrentDesktop: ubuntu:GNOME + DistUpgraded: 2025-09-02 14:23:49,051 DEBUG Running PostInstallScript: '/usr/lib/ubuntu-advantage/upgrade_lts_contract.py' + DistributionChannelDescriptor: + # This is the distribution channel descriptor for the OEM CDs + # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor + canonical-oem-somerville-jammy-amd64-20220504-33 + DistroCodename: plucky + DistroRelease: Ubuntu 25.04 + DistroVariant: ubuntu + GraphicsCard: + Intel Corporation Raptor Lake-U [Intel Graphics] [8086:a7ac] (rev 04) (prog-if 00 [VGA controller]) + Subsystem: Dell Device [1028:0c9f] + InstallationDate: Installed on 2025-05-09 (122 days ago) + InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - somerville-jammy-amd64-20220504-33 + MachineType: Dell Inc. Inspiron 16 5640 + Package: libinput (not installed) + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.14.0-29-generic root=UUID=3b3aee08-753f-4724-a5c8-9928e27348ec ro quiet splash crashkernel=2G-4G:320M,4G-32G:512M,32G-64G:1024M,64G-128G:2048M,128G-:4096M vt.handoff=7 + ProcVersionSignature: Ubuntu 6.14.0-29.29-generic 6.14.8 + Tags: plucky wayland-session ubuntu + Uname: Linux 6.14.0-29-generic x86_64 + UpgradeStatus: Upgraded to plucky on 2025-09-02 (6 days ago) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 07/02/2025 + dmi.bios.release: 1.14 + dmi.bios.vendor: Dell Inc. + dmi.bios.version: 1.14.0 + dmi.board.name: 01RF49 + dmi.board.vendor: Dell Inc. + dmi.board.version: A00 + dmi.chassis.type: 10 + dmi.chassis.vendor: Dell Inc. + dmi.ec.firmware.release: 1.8 + dmi.modalias: dmi:bvnDellInc.:bvr1.14.0:bd07/02/2025:br1.14:efr1.8:svnDellInc.:pnInspiron165640:pvr:rvnDellInc.:rn01RF49:rvrA00:cvnDellInc.:ct10:cvr:sku0C9F: + dmi.product.family: Inspiron + dmi.product.name: Inspiron 16 5640 + dmi.product.sku: 0C9F + dmi.sys.vendor: Dell Inc. + version.compiz: compiz N/A + version.libdrm2: libdrm2 2.4.124-2 + version.libgl1-mesa-dri: libgl1-mesa-dri 25.0.7-0ubuntu0.25.04.2 + version.libgl1-mesa-glx: libgl1-mesa-glx N/A + version.xserver-xorg-core: xserver-xorg-core 2:21.1.16-1ubuntu1.1 + version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A + version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1 + version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1build1 + version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.18-1 ** Attachment added: "CurrentDmesg.txt" https://bugs.launchpad.net/bugs/2122154/+attachment/5907728/+files/CurrentDmesg.txt -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to libinput in Ubuntu. https://bugs.launchpad.net/bugs/2122154 Title: Palm Rejection doesn't work on a Canonical-supported laptop To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/2122154/+subscriptions _______________________________________________ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : [email protected] Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
