Hi bob, that's fine. no worry.

You can refer to http://www.ubuntu.com/community/reportproblem and
https://help.ubuntu.com/community/ReportingBugs for guidelines on how to
report bugs in Ubuntu.

There is a tool named "apport" to automate the collect of informations
and reporting to launchpad. For example, if you want to report a bug
against Firefox, just open firefox, and you can access apport from the
Help menu via Help -> Report a problem .

Regarding updates, an icon appears in the notification area of your
desktop when new updates are available. Just click on it to access to
the software update tool. This can be configured via System ->
Administration -> Software source in tab "Updates"

Finally, you can request support the Ubuntu forums, the #ubuntu channel
on the  Freenode IRC server, or the  ubuntu-users mailing list.

I hope this helps and that you will enjoy using Ubuntu.

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no video playback in firefox
https://bugs.launchpad.net/bugs/224183
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