apport information ** Tags added: apport-collected
** Description changed: Expected behaviour Internal speakers, internal microphone, 3.5 mm headphone jack and HDMI audio should be available in Ubuntu sound settings. Actual behaviour No internal audio device is available on the Dell 14S DS14260. Internal speakers, microphone and headphone jack do not work. On Ubuntu 24.04.4, ALSA lists three HDMI PCM devices, but PipeWire exposes only "Dummy Output", so HDMI audio is not functional either. Hardware - Dell 14S DS14260 - Dell subsystem ID: 1028:0e13 - Intel Panther Lake audio controller: 8086:e428 - BIOS: 1.7.1, dated 07/22/2026 - SoundWire link 2: 01fa:4245, version 3 - SoundWire link 3: two 01fa:3563 devices, detected as Cirrus Logic CS35L63 Ubuntu 24.04.4 - Kernel: 6.17.0-14-generic - SOF firmware: 2.13.0.1 - No snd-intel-dspcfg override configured - ALSA card: sof-hda-dsp - PipeWire output: Dummy Output - No capture devices Relevant kernel messages: No SoundWire machine driver found for the ACPI-reported configuration using HDA machine driver skl_hda_dsp_generic now hda_dsp_hdmi_build_controls: no PCM in topology for HDMI converter 3 CS35L63 devices: UNATTACHED soundwire_intel.link.2: prepare clock stop failed -110 soundwire_intel.link.2: intel_stop_bus: cannot stop clock: -110 Ubuntu 26.04.1 The issue was also reproduced with kernel 7.0.0-31-generic and SOF firmware 2.14.1.1. On this version, ALSA does not register any sound card. Relevant messages: SWFT not available failed to locate SWF Reached MAX_RETRY on alert read probe with driver snd_soc_sdca_class_function failed with error -110 sof_sdw: snd_soc_register_card failed -517 Testing performed - Reproduced on clean installations of Ubuntu 24.04.4 and 26.04.1 - Reproduced on multiple Dell 14S DS14260 laptops from the same corporate batch - BIOS updated from 1.2.2 to 1.7.1 with no improvement - Dell ePSA diagnostics passed with result code 2000-0000 - Internal speakers work correctly during the Dell pre-boot audio test - SOF firmware, ALSA UCM, PipeWire and WirePlumber packages verified - PipeWire, pipewire-pulse and WirePlumber are active - Forcing dsp_driver=1 does not recover internal speakers, microphone or headphone jack The hardware works during the Dell pre-boot diagnostic. The evidence indicates a Linux compatibility issue with the SoundWire configuration reported by ACPI. Please advise whether a kernel machine-driver match, SoundWire/SDCA fix, topology update or additional diagnostic information is required. ProblemType: Bug DistroRelease: Ubuntu 24.04 Package: linux-image-6.17.0-14-generic 6.17.0-14.14~24.04.1 ProcVersionSignature: Ubuntu 6.17.0-14.14~24.04.1-generic 6.17.9 Uname: Linux 6.17.0-14-generic x86_64 ApportVersion: 2.28.1-0ubuntu3.8 Architecture: amd64 CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME Date: Wed Sep 9 10:35:52 2026 InstallationDate: Installed on 2026-09-08 (1 days ago) InstallationMedia: Ubuntu 24.04.4 LTS "Noble Numbat" - Release amd64 (20260210) ProcEnviron: LANG=es_ES.UTF-8 PATH=(custom, no user) SHELL=/bin/bash TERM=xterm-256color XDG_RUNTIME_DIR=<set> SourcePackage: linux-signed-hwe-6.17 UpgradeStatus: No upgrade log present (probably fresh install) + --- + ProblemType: Bug + ApportVersion: 2.28.3-0ubuntu0.1 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/seq: testubuntu 1387 F.... pipewire + CRDA: N/A + CasperMD5CheckResult: pass + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 24.04 + InstallationDate: Installed on 2026-09-08 (3 days ago) + InstallationMedia: Ubuntu 24.04.4 LTS "Noble Numbat" - Release amd64 (20260210) + IwConfig: + lo no wireless extensions. + + enxa0cec86011a5 no wireless extensions. + + wlp0s20f3 no wireless extensions. + MachineType: Dell Inc. Dell 14S DS14260 + Package: linux-signed-hwe-6.17 (not installed) + ProcEnviron: + LANG=es_ES.UTF-8 + PATH=(custom, no user) + SHELL=/bin/bash + TERM=xterm-256color + XDG_RUNTIME_DIR=<set> + ProcFB: 0 xedrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.17.0-1032-oem root=UUID=cdcce770-dd27-4265-b2e6-d1a76c2f9f54 ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 6.17.0-1032.32-oem 6.17.13 + RelatedPackageVersions: + linux-restricted-modules-6.17.0-1032-oem N/A + linux-backports-modules-6.17.0-1032-oem N/A + linux-firmware 20240318.git3b128b60.0ubuntu3.1 + Tags: noble wayland-session + Uname: Linux 6.17.0-1032-oem x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sudo users + _MarkForUpload: True + dmi.bios.date: 07/22/2026 + dmi.bios.release: 1.7 + dmi.bios.vendor: Dell Inc. + dmi.bios.version: 1.7.1 + dmi.board.name: 04FHF7 + dmi.board.vendor: Dell Inc. + dmi.board.version: A00 + dmi.chassis.type: 10 + dmi.chassis.vendor: Dell Inc. + dmi.ec.firmware.release: 1.5 + dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd07/22/2026:br1.7:efr1.5:svnDellInc.:pnDell14SDS14260:pvr:rvnDellInc.:rn04FHF7:rvrA00:cvnDellInc.:ct10:cvr:sku0E13: + dmi.product.family: Dell Laptops + dmi.product.name: Dell 14S DS14260 + dmi.product.sku: 0E13 + dmi.sys.vendor: Dell Inc. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/2166856/+attachment/5999553/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2166856 Title: Dell 14S DS14260: no internal or functional HDMI audio on Ubuntu 24.04.4 and 26.04.1 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-6.17/+bug/2166856/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
