Public bug reported:
After a system update on Ubuntu 24.04 LTS, the installation of the kernel
package
linux-image-6.14.0-37-generic failed or remained incomplete.
Symptoms observed:
- Multiple crash report dialogs at login (“System program problem detected”).
- GNOME session sometimes fails to start properly.
- Temporary freeze during boot (spinner pauses).
- Mouse cursor briefly appears corrupted (double/XX-like shape) at startup.
- Errors related to gdm, gnome-keyring, and kernel installation appear in
journalctl.
I switched manually to an older, stable kernel (6.8.0-90-generic), which
restores system stability.
However, the system keeps reporting errors related to the failed installation
of kernel 6.14.
This seems to be caused by an interrupted or broken kernel update process,
leaving the package linux-image-6.14.0-37-generic in an inconsistent state.
Please investigate the kernel update and post-install scripts for Ubuntu 24.04,
as this appears to cause repeated crash reports even when a stable kernel is in
use.
ProblemType: Package
DistroRelease: Ubuntu 24.04
Package: linux-image-6.14.0-37-generic 6.14.0-37.37~24.04.1
ProcVersionSignature: Ubuntu 6.14.0-37.37~24.04.1-generic 6.14.11
Uname: Linux 6.14.0-37-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.8
AptOrdering:
linux-generic-hwe-24.04:amd64: Remove
linux-image-6.14.0-36-generic:amd64: Remove
linux-image-generic-hwe-24.04:amd64: Remove
linux-image-6.14.0-37-generic:amd64: Remove
NULL: ConfigurePending
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: petru-melnic 2692 F.... pipewire
petru-melnic 2697 F.... wireplumber
/dev/snd/controlC1: petru-melnic 2697 F.... wireplumber
/dev/snd/seq: petru-melnic 2692 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
Date: Sun Jan 11 21:17:41 2026
ErrorMessage: installed linux-image-6.14.0-37-generic package pre-removal
script subprocess returned error exit status 1
InstallationDate: Installed on 2025-08-14 (150 days ago)
InstallationMedia: Ubuntu 24.04.3 LTS "Noble Numbat" - Release amd64
(20250805.1)
MachineType: ASUSTeK COMPUTER INC. ZenBook UX425EA_UX425EA
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.14.0-37-generic
root=UUID=7e797909-313b-4f65-a780-9840f168d64d ro quiet splash vt.handoff=7
Python3Details: /usr/bin/python3.12, Python 3.12.3, python3-minimal,
3.12.3-0ubuntu2.1
PythonDetails: N/A
RelatedPackageVersions: grub-pc N/A
SourcePackage: linux-signed-hwe-6.14
Title: package linux-image-6.14.0-37-generic 6.14.0-37.37~24.04.1 failed to
install/upgrade: installed linux-image-6.14.0-37-generic package pre-removal
script subprocess returned error exit status 1
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/09/2022
dmi.bios.release: 5.19
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UX425EA.317
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX425EA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.ec.firmware.release: 3.23
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX425EA.317:bd08/09/2022:br5.19:efr3.23:svnASUSTeKCOMPUTERINC.:pnZenBookUX425EA_UX425EA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX425EA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX425EA_UX425EA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Affects: linux-signed-hwe-6.14 (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-package noble
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https://bugs.launchpad.net/bugs/2138187
Title:
package linux-image-6.14.0-37-generic 6.14.0-37.37~24.04.1 failed to
install/upgrade: installed linux-image-6.14.0-37-generic package pre-
removal script subprocess returned error exit status 1
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