Here are the attachment files. Unfortunately, I failed in step 2 and
couldn't find any links to recent problems.
Steven
3398677...@qq.com
------------------ 原始邮件 ------------------
发件人:
"Bug 2117703"
<2117...@bugs.launchpad.net>;
发送时间: 2025年7月24日(星期四) 上午9:27
收件人: "Steven"<3398677...@qq.com>;
主题: [Bug 2117703] Re: The computer often crashes or goes black.
Thank you for taking the time to report this bug and helping to make
Ubuntu better. It sounds like some part of the system has crashed. To
help us find the cause of the crash please follow these steps:
1. Run these commands:
journalctl -b0 > journal.txt
journalctl -b-1 > prevjournal.txt
and attach the resulting text files here.
2. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.
3. If step 2 failed then look at https://errors.ubuntu.com/user/ID where
ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
Do you find any links to recent problems on that page? If so then please
send the links to us.
Please take care to avoid attaching .crash files to bugs as we are
unable to process them as file attachments. It would also be a security
risk for yourself.
** Changed in: gnome-shell (Ubuntu)
Status: New => Incomplete
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report.
https://bugs.launchpad.net/bugs/2117703
Title:
The computer often crashes or goes black.
Status in gnome-shell package in Ubuntu:
Incomplete
Bug description:
ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog
(20240827/psobject-220)
ACPI BIOS Error (bug): Failure creating named object
[\_SB.PC00.XHCI.RHUB.HS09._PLD], AE_ALREADY_EXISTS (20240827/dswload2-326))
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: gnome-shell 46.0-0ubuntu6~24.04.9
ProcVersionSignature: Ubuntu 6.14.0-24.24~24.04.3-generic 6.14.6
Uname: Linux 6.14.0-24-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.28.1-0ubuntu3.8
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Wed Jul 23 19:08:21 2025
DisplayManager: gdm3
InstallationDate: Installed on 2025-07-21 (2 days ago)
InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64
(20250215)
RelatedPackageVersions: mutter-common 46.2-1ubuntu0.24.04.9
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)
To manage notifications about this bug go to:
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https://bugs.launchpad.net/bugs/2117703
Title:
The computer often crashes or goes black.
To manage notifications about this bug go to:
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