Public bug reported:
On my Dell Latitude 5590 running Ubuntu GNOME, the system fails to
detect or display any battery status — neither in the GNOME top bar nor
via terminal tools like upower. Running upower -e and upower -i returns
no usable battery data, indicating that the battery is not recognized at
the kernel or ACPI level.
This makes it extremely difficult and frustrating to use on battery
power, as there's no way to monitor charge status or remaining time.
Compared to other Linux distributions, Ubuntu GNOME also feels unusually
heavy and slow on this hardware, even for basic tasks.
I’ve tried installing all relevant GNOME power management packages,
enabling settings via gsettings and dconf-editor, and even using GNOME
extensions — but nothing worked until attempting to override ACPI
settings via kernel parameters.
I sincerely hope future updates can improve battery detection and
performance for hardware like this out of the box.
ProblemType: Bug
DistroRelease: Ubuntu 25.04
Package: gnome-shell 48.0-1ubuntu1
ProcVersionSignature: Ubuntu 6.14.0-24.24-generic 6.14.6
Uname: Linux 6.14.0-24-generic x86_64
ApportVersion: 2.32.0-0ubuntu5.3
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Wed Jul 23 21:53:48 2025
DisplayManager: gdm3
InstallationDate: Installed on 2025-07-21 (2 days ago)
InstallationMedia: Ubuntu 25.04 "Plucky Puffin" - Release amd64 (20250415.3)
RelatedPackageVersions: mutter-common 48.1-1ubuntu3.1
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)
** Affects: gnome-shell (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug plucky wayland-session
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https://bugs.launchpad.net/bugs/2117949
Title:
Battery is not showing
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