apport information ** Attachment added: "ProcModules.txt" https://bugs.launchpad.net/bugs/2117161/+attachment/5892260/+files/ProcModules.txt
** Description changed: Hello. So I have an issue with this exact model of Asus N552VW (Intel + GTX960M). The issue is that any kernel higher than v6.4 will no longer boot the OS at all, just black screen and system freeze. I tried playing with secure boot settings, uefi, csm, all variables but nothing helped. The only way I was able to boot Ubuntu 22.04 and Ubuntu 24.04 was to install the very first versions from an archive and block the kernel 5.x for Ub 22 and for Ub 24 to enter it in safe mode and force any kernel lower or equal to 6.4 (as Ubuntu 24 lts will come by default with v6.8 if I recall correctly). The installations works as expected for both of them but 24 will just not boot at all and 22 will not boot after updating it to the latest version available. I don’t know exactly for sure what is causing this but safe mode will let Ubuntu boot, just not in normal mode. --- ProblemType: Bug ApportVersion: 2.28.1-0ubuntu3.8 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: albert 1502 F.... wireplumber /dev/snd/seq: albert 1498 F.... pipewire CRDA: N/A CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 24.04 InstallationDate: Installed on 2025-07-10 (12 days ago) InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215) MachineType: ASUSTeK COMPUTER INC. N552VW Package: linux (not installed) ProcEnviron: LANG=en_US.UTF-8 PATH=(custom, no user) SHELL=/bin/bash TERM=xterm-256color XDG_RUNTIME_DIR=<set> ProcFB: 0 simpledrmdrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-64-generic root=UUID=3c6c067e-5ae6-4f0a-b894-ff50ff2f32db ro recovery nomodeset dis_ucode_ldr ProcVersionSignature: Ubuntu 6.8.0-64.67-generic 6.8.12 RelatedPackageVersions: linux-restricted-modules-6.8.0-64-generic N/A linux-backports-modules-6.8.0-64-generic N/A linux-firmware 20240318.git3b128b60-0ubuntu2.14 Tags: noble wayland-session Uname: Linux 6.8.0-64-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sudo users _MarkForUpload: True dmi.bios.date: 05/08/2019 dmi.bios.release: 5.11 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: N552VW.304 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: N552VW dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: ATN12345678901234567 dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN552VW.304:bd05/08/2019:br5.11:svnASUSTeKCOMPUTERINC.:pnN552VW:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN552VW:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:skuASUS-NotebookSKU: dmi.product.family: N dmi.product.name: N552VW dmi.product.sku: ASUS-NotebookSKU dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. + --- + ProblemType: Bug + ApportVersion: 2.28.1-0ubuntu3.8 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: albert 1502 F.... wireplumber + /dev/snd/seq: albert 1498 F.... pipewire + CRDA: N/A + CasperMD5CheckResult: pass + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 24.04 + InstallationDate: Installed on 2025-07-10 (12 days ago) + InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215) + MachineType: ASUSTeK COMPUTER INC. N552VW + Package: linux (not installed) + ProcEnviron: + LANG=en_US.UTF-8 + PATH=(custom, no user) + SHELL=/bin/bash + TERM=xterm-256color + XDG_RUNTIME_DIR=<set> + ProcFB: 0 simpledrmdrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-64-generic root=UUID=3c6c067e-5ae6-4f0a-b894-ff50ff2f32db ro recovery nomodeset dis_ucode_ldr + ProcVersionSignature: Ubuntu 6.8.0-64.67-generic 6.8.12 + RelatedPackageVersions: + linux-restricted-modules-6.8.0-64-generic N/A + linux-backports-modules-6.8.0-64-generic N/A + linux-firmware 20240318.git3b128b60-0ubuntu2.14 + Tags: noble wayland-session + Uname: Linux 6.8.0-64-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sudo users + _MarkForUpload: True + dmi.bios.date: 05/08/2019 + dmi.bios.release: 5.11 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: N552VW.304 + dmi.board.asset.tag: ATN12345678901234567 + dmi.board.name: N552VW + dmi.board.vendor: ASUSTeK COMPUTER INC. + dmi.board.version: 1.0 + dmi.chassis.asset.tag: ATN12345678901234567 + dmi.chassis.type: 10 + dmi.chassis.vendor: ASUSTeK COMPUTER INC. + dmi.chassis.version: 1.0 + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN552VW.304:bd05/08/2019:br5.11:svnASUSTeKCOMPUTERINC.:pnN552VW:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN552VW:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:skuASUS-NotebookSKU: + dmi.product.family: N + dmi.product.name: N552VW + dmi.product.sku: ASUS-NotebookSKU + dmi.product.version: 1.0 + dmi.sys.vendor: ASUSTeK COMPUTER INC. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2117161 Title: Cannot boot into Ubuntu 22 or 24 if the kernel version is past 6.4 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2117161/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
