Public bug reported: Note: This is for the X1P-based Surface Laptop 13". Prior to the release of this product, it was common to refer to the 13.8" model as the 13" model, but now that .8" is an important differentiator.
ISO used: plucky-desktop-arm64+x1e-20250703.iso (https://people.canonical.com/~platform/images/ubuntu-concept/plucky- desktop-arm64+x1e-20250703.iso) Created USB drive from ISO, changed UEFI settings to boot from USB drive (reordered boot, disabled secure boot). Error message appeared saying that this device is not supported and to report this as a bug. Tried to continue anyway, was presented with GRUB menu, selected Try or Install, system immediately rebooted. cpuz_arm64.exe says that the processor model is SC8380XP. This seems to map to X1P-42-100. Settings app lists processor as Snapdragon X Plus (8-core) @ 3.30 GHz 3.24 GHz. PS > Get-CimInstance -ClassName Win32_Processor DeviceID Name Caption MaxClockSpeed SocketDesigna tion -------- ---- ------- ------------- ------------- CPU0 Snapdragon X Plus (8-core) @ 3.30 GHz ARMv8 (64-bit) Family 8 Model 1 Revision 201 3244 Qualcomm PS > Get-CimInstance -ClassName Win32_BIOS SMBIOSBIOSVersion : 8.600.155 Manufacturer : Microsoft Corporation Name : 8.600.155 SerialNumber : <omitted> Version : QCOM - 8380 ** Affects: ubuntu-concept Importance: Undecided Status: New ** Tags: arm64 surface-laptop-7 ubuntu-concept ** Package changed: ubuntu => ubuntu-concept ** Summary changed: - [X1P] Microsoft Surface Laptop 7 13" Won't Boot 25.04 Concept + [X1P] Microsoft Surface Laptop 7 13" Won't Boot ** Description changed: + Note: This is for the X1P-based Surface Laptop 13". This is different + from the X1E based 13.8" and 15" laptops. Prior to the release of this + product, it was common to refer to the 13.8" model as the 13" model, but + now that .8" is an important difference. + ISO used: plucky-desktop-arm64+x1e-20250703.iso (https://people.canonical.com/~platform/images/ubuntu-concept/plucky- desktop-arm64+x1e-20250703.iso) Created USB drive from ISO, changed UEFI settings to boot from USB drive (reordered boot, disabled secure boot). Error message appeared saying that this device is not supported and to report this as a bug. Tried to continue anyway, was presented with GRUB menu, selected Try or Install, system immediately rebooted. cpuz_arm64.exe says that the processor model is SC8380XP. This seems to map to X1P-42-100. Settings app lists processor as Snapdragon X Plus (8-core) @ 3.30 GHz 3.24 GHz. PS > Get-CimInstance -ClassName Win32_Processor DeviceID Name Caption MaxClockSpeed SocketDesigna - tion + tion -------- ---- ------- ------------- ------------- CPU0 Snapdragon X Plus (8-core) @ 3.30 GHz ARMv8 (64-bit) Family 8 Model 1 Revision 201 3244 Qualcomm - PS > Get-CimInstance -ClassName Win32_BIOS - SMBIOSBIOSVersion : 8.600.155 Manufacturer : Microsoft Corporation Name : 8.600.155 SerialNumber : <omitted> Version : QCOM - 8380 ** Description changed: Note: This is for the X1P-based Surface Laptop 13". This is different - from the X1E based 13.8" and 15" laptops. Prior to the release of this + from the X1E-based 13.8" and 15" laptops. Prior to the release of this product, it was common to refer to the 13.8" model as the 13" model, but now that .8" is an important difference. ISO used: plucky-desktop-arm64+x1e-20250703.iso (https://people.canonical.com/~platform/images/ubuntu-concept/plucky- desktop-arm64+x1e-20250703.iso) Created USB drive from ISO, changed UEFI settings to boot from USB drive (reordered boot, disabled secure boot). Error message appeared saying that this device is not supported and to report this as a bug. Tried to continue anyway, was presented with GRUB menu, selected Try or Install, system immediately rebooted. cpuz_arm64.exe says that the processor model is SC8380XP. This seems to map to X1P-42-100. Settings app lists processor as Snapdragon X Plus (8-core) @ 3.30 GHz 3.24 GHz. PS > Get-CimInstance -ClassName Win32_Processor DeviceID Name Caption MaxClockSpeed SocketDesigna tion -------- ---- ------- ------------- ------------- CPU0 Snapdragon X Plus (8-core) @ 3.30 GHz ARMv8 (64-bit) Family 8 Model 1 Revision 201 3244 Qualcomm PS > Get-CimInstance -ClassName Win32_BIOS SMBIOSBIOSVersion : 8.600.155 Manufacturer : Microsoft Corporation Name : 8.600.155 SerialNumber : <omitted> Version : QCOM - 8380 ** Description changed: Note: This is for the X1P-based Surface Laptop 13". This is different from the X1E-based 13.8" and 15" laptops. Prior to the release of this product, it was common to refer to the 13.8" model as the 13" model, but - now that .8" is an important difference. + now that .8" is an important differentiator. ISO used: plucky-desktop-arm64+x1e-20250703.iso (https://people.canonical.com/~platform/images/ubuntu-concept/plucky- desktop-arm64+x1e-20250703.iso) Created USB drive from ISO, changed UEFI settings to boot from USB drive (reordered boot, disabled secure boot). Error message appeared saying that this device is not supported and to report this as a bug. Tried to continue anyway, was presented with GRUB menu, selected Try or Install, system immediately rebooted. cpuz_arm64.exe says that the processor model is SC8380XP. This seems to map to X1P-42-100. Settings app lists processor as Snapdragon X Plus (8-core) @ 3.30 GHz 3.24 GHz. PS > Get-CimInstance -ClassName Win32_Processor DeviceID Name Caption MaxClockSpeed SocketDesigna tion -------- ---- ------- ------------- ------------- CPU0 Snapdragon X Plus (8-core) @ 3.30 GHz ARMv8 (64-bit) Family 8 Model 1 Revision 201 3244 Qualcomm PS > Get-CimInstance -ClassName Win32_BIOS SMBIOSBIOSVersion : 8.600.155 Manufacturer : Microsoft Corporation Name : 8.600.155 SerialNumber : <omitted> Version : QCOM - 8380 ** Description changed: - Note: This is for the X1P-based Surface Laptop 13". This is different - from the X1E-based 13.8" and 15" laptops. Prior to the release of this - product, it was common to refer to the 13.8" model as the 13" model, but - now that .8" is an important differentiator. + Note: This is for the X1P-based Surface Laptop 13". Prior to the release + of this product, it was common to refer to the 13.8" model as the 13" + model, but now that .8" is an important differentiator. ISO used: plucky-desktop-arm64+x1e-20250703.iso (https://people.canonical.com/~platform/images/ubuntu-concept/plucky- desktop-arm64+x1e-20250703.iso) Created USB drive from ISO, changed UEFI settings to boot from USB drive (reordered boot, disabled secure boot). Error message appeared saying that this device is not supported and to report this as a bug. Tried to continue anyway, was presented with GRUB menu, selected Try or Install, system immediately rebooted. cpuz_arm64.exe says that the processor model is SC8380XP. This seems to map to X1P-42-100. Settings app lists processor as Snapdragon X Plus (8-core) @ 3.30 GHz 3.24 GHz. PS > Get-CimInstance -ClassName Win32_Processor DeviceID Name Caption MaxClockSpeed SocketDesigna tion -------- ---- ------- ------------- ------------- CPU0 Snapdragon X Plus (8-core) @ 3.30 GHz ARMv8 (64-bit) Family 8 Model 1 Revision 201 3244 Qualcomm PS > Get-CimInstance -ClassName Win32_BIOS SMBIOSBIOSVersion : 8.600.155 Manufacturer : Microsoft Corporation Name : 8.600.155 SerialNumber : <omitted> Version : QCOM - 8380 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2115909 Title: [X1P] Microsoft Surface Laptop 7 13" Won't Boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu-concept/+bug/2115909/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
