Public bug reported: [Summary]
During the SRU testing, I found there are many "workstation" machines didn't go into suspend. After executing systemctl suspend, I can see the screen was off, but the power led didn't shows a breathing LED, then the system got stuck, only way to recover it was by power cycling. After power cycling I used "journalctl -b -1" to see the previous log and saw following log. Jul 03 06:58:18 ubuntu /usr/libexec/gdm-x-session[1314]: (II) systemd-logind: got pause for 13:66 Jul 03 06:58:18 ubuntu /usr/libexec/gdm-x-session[1314]: (II) systemd-logind: got pause for 13:69 Jul 03 06:58:18 ubuntu systemd[1]: nvidia-suspend.service: Deactivated successfully. Jul 03 06:58:18 ubuntu systemd[1]: Finished NVIDIA system suspend actions. Jul 03 06:58:18 ubuntu systemd[1]: Starting System Suspend... Jul 03 06:58:18 ubuntu systemd-sleep[10113]: Entering sleep state 'suspend'... Jul 03 06:58:18 ubuntu kernel: PM: suspend entry (deep) [Expected result] The system should wake up by pressing the power button or by rtc wakeup event. [Actual result] The system got stuck. [Additional information] Following are the DUTs that are impacted. https://certification.canonical.com/hardware/202301-31152/ https://certification.canonical.com/hardware/202301-31145/ https://certification.canonical.com/hardware/202301-31147/ https://certification.canonical.com/hardware/202301-31151/ https://certification.canonical.com/hardware/202405-34048/ https://certification.canonical.com/hardware/202405-34049/ https://certification.canonical.com/hardware/202310-32234/ https://certification.canonical.com/hardware/202305-31615/ https://certification.canonical.com/hardware/202303-31328/ https://certification.canonical.com/hardware/202209-30600/ https://certification.canonical.com/hardware/202209-30601/ ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: linux-image-6.8.0-62-generic 6.8.0-62.65~22.04.1 ProcVersionSignature: Ubuntu 6.8.0-62.65~22.04.1-generic 6.8.12 Uname: Linux 6.8.0-62-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu82.8 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: ubuntu 1266 F.... pulseaudio /dev/snd/controlC1: ubuntu 1266 F.... pulseaudio CasperMD5CheckMismatches: ./preseed/project.cfg CasperMD5CheckResult: fail Date: Thu Jul 3 13:56:20 2025 DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-stella-jammy-amd64-20230524-405 InstallationDate: Installed on 2025-07-02 (0 days ago) InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - pc-stella-jammy-amd64-20230524-405 MachineType: HP HP Z4 G5 Workstation Desktop PC ProcEnviron: TERM=xterm-256color PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 simpledrmdrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-62-generic root=UUID=3ad449c1-8055-4491-8e0e-084d0cbd51c3 ro automatic-oem-config quiet splash vt.handoff=7 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-6.8.0-62-generic N/A linux-backports-modules-6.8.0-62-generic N/A linux-firmware 20220329.git681281e4-0ubuntu3.37 RfKill: SourcePackage: linux-hwe-6.8 UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 04/19/2023 dmi.bios.release: 1.15 dmi.bios.vendor: HP dmi.bios.version: U61 Ver. 01.01.15 dmi.board.name: 8962 dmi.board.vendor: HP dmi.board.version: KBC Version 11.14.00 dmi.chassis.type: 3 dmi.chassis.vendor: HP dmi.ec.firmware.release: 17.20 dmi.modalias: dmi:bvnHP:bvrU61Ver.01.01.15:bd04/19/2023:br1.15:efr17.20:svnHP:pnHPZ4G5WorkstationDesktopPC:pvr:rvnHP:rn8962:rvrKBCVersion11.14.00:cvnHP:ct3:cvr:sku57K36AV: dmi.product.family: 103C_53335X HP Workstation dmi.product.name: HP Z4 G5 Workstation Desktop PC dmi.product.sku: 57K36AV dmi.sys.vendor: HP ** Affects: linux-hwe-6.8 (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug jammy package-from-proposed ** Attachment added: "journal.log" https://bugs.launchpad.net/bugs/2115854/+attachment/5887675/+files/journal.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2115854 Title: The system didn’t go into suspend and got stuck To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-hwe-6.8/+bug/2115854/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
