** Description changed: + [ Impact ] + + * On 22.04 certified systems, Ubuntu 22.04.5 image failed to finish the + installation offline, due to oem to generic-hwe kernel transition. + + * This SRU addresses the issue by preventing the removal of generic-hwe + kernel during the installation. + + [ Test Plan ] + + * Use Ubuntu 22.04.5 installer image and start the live installer on + the system which can reproduce the issue + + * Confirm the issue is reproducible on the system by attempting to + finish the installation offline. + + * Restart the installer and connect to the internet and upgrade + ubiquity in the live system to -proposed + + * Disconnect the internet and see whether the installer can finish. + + * On installed environment, ensure the followings: + * Check whether linux-oem-22.04 is installed to confirm whether the OEM kernel is specified + * Check the actual kernel is generic-hwe by `uname -a` + + * Having a regression test by finishing installation on an non- + certified platform with updated ubiquity. + + [ Where problems could occur ] + + * This will affect the installation of Ubuntu systems mainly on + certified systems using 22.04 images, worst case is that we could + produce an unusable installer image. + + [ Other Info ] + + * We also contacted Release Management team so that after the SRU has + been passed we can publish a new image to address this issue. + + == Original Report == + Start the install process without a network, it will crash at the end. DistroRelease: Ubuntu 22.04.5 Package: ubiquity 22.04.20 kernel: 6.8.0-40-generic Platform: ThinkPad P1 Gen 6, https://ubuntu.com/certified/202307-31850 And this issue is also on HP's platform. https://askubuntu.com/questions/1541904/ubuntu-22-04-installer-crashes- at-end-of-installation/1545852 Apr 8 15:29:43 ubuntu finish-install: W: Some index files failed to download. They have been ignored, or old ones used instead. Apr 8 15:29:43 ubuntu plugininstall.py: Exception during installation: Apr 8 15:29:43 ubuntu plugininstall.py: Traceback (most recent call last): Apr 8 15:29:43 ubuntu plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 1856, in <module> Apr 8 15:29:43 ubuntu plugininstall.py: install.run() Apr 8 15:29:43 ubuntu plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 61, in wrapper Apr 8 15:29:43 ubuntu plugininstall.py: func(self) Apr 8 15:29:43 ubuntu plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 252, in run Apr 8 15:29:43 ubuntu plugininstall.py: self.install_restricted_extras() Apr 8 15:29:43 ubuntu plugininstall.py: File "/usr/share/ubiquity/plugininstall.py", line 1273, in install_restricted_extras Apr 8 15:29:43 ubuntu plugininstall.py: self.do_install(packages) Apr 8 15:29:43 ubuntu plugininstall.py: File "/usr/lib/ubiquity/ubiquity/install_misc.py", line 956, in do_install Apr 8 15:29:43 ubuntu plugininstall.py: mark_install(cache, to_install) Apr 8 15:29:43 ubuntu plugininstall.py: File "/usr/lib/ubiquity/ubiquity/install_misc.py", line 564, in mark_install Apr 8 15:29:43 ubuntu plugininstall.py: apt.ProblemResolver(cache).resolve_by_keep() Apr 8 15:29:43 ubuntu plugininstall.py: File "/usr/lib/python3/dist-packages/apt/cache.py", line 834, in resolve_by_keep Apr 8 15:29:43 ubuntu plugininstall.py: self._resolver.resolve_by_keep() Apr 8 15:29:43 ubuntu plugininstall.py: apt_pkg.Error: E:Unable to correct problems, you have held broken packages. Apr 8 15:29:43 ubuntu plugininstall.py:ยท
** Summary changed: - [SRU] Fix offline installation failure on certified platforms, regarding oem to generic-hwe kernel transition + [SRU] Fix offline installation failure on certified systems, regarding oem to generic-hwe kernel transition -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2107458 Title: [SRU] Fix offline installation failure on certified systems, regarding oem to generic-hwe kernel transition To manage notifications about this bug go to: https://bugs.launchpad.net/oem-priority/+bug/2107458/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
