Public bug reported: In fresh XUbuntu 24.04.02 installation, when adding networked printer (HP OfficeJet 9022 "driverless" printer/scanner) through GUI, the printer is detected correctly but cannot be added to the system because of "internal error". Subsequently, /var/log/cups/ provides message "Unable to create PPD file: Could not poll sufficient capability info from the printer" which is not very helpful. This is puzzling because, at the same time, scanning from the same networked printer (using simple-scan) works flawlessly, without having to configure anything.
This was on fresh default install and it was very puzzling because with older XUbuntu releases, the same printer was working flawlessly for several years, out-of-the-box. After much googling, I came upon the solution here: https://github.com/OpenPrinting/cups-filters/issues/308 - Multicast DNS needs to be enabled for the machine and for the network interface. Then, everything works again. For less computer literate user, this problem is absolutely unsolvable and prevents him/her from using the printer. I suggest either enabling MulticastDNS in default installation or improving system-config-printer / CUPS error reporting to clearly tell the user what the problem is and how they can fix it. Unfortunately, I am not able to add more technical details because, until yesterady, I had no idea what "MulticastDNS" or "CUPS" is. I just needed to print. ** Affects: ubuntu Importance: Undecided Status: New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2110471 Title: MulticastDNS is disabled by default which leads to cryptic CUPS errors when trying to add networked printers To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/2110471/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
