apport information
** Tags added: apport-collected
** Description changed:
After upgrading to Ubuntu 24.04 LTS from Ubuntu 22.04 LTS, I encountered
the following issue:
When I unplug the power adapter, the system freezes completely and
requires a forced shutdown.
Similarly, if I start the laptop on battery and then connect the power
adapter, the system freezes again.
Additional details:
This issue does NOT occur when running Ubuntu 22.04 LTS in live mode,
which suggests the problem is specific to this version (24.04 LTS).
The hardware functions correctly, so I believe this is a software-related
issue in Ubuntu 24.04 LTS.
System specifications:
Hardware Model: MSI GF62 8RD
Memory: 32.0 GiB
Processor: Intel® Core™ i5-8300H × 8
Graphics: NVIDIA GeForce GTX 1050 Ti
Disk capacity: 2.0 TB
Firmware version: E16JFIMS.10B
Software information:
OS version: Ubuntu 24.04.1 LTS
Kernel version: Linux 6.8.0-49-generic
Windowing system: X11
GNOME version: 46
Please let me know if there is a way to resolve this issue or if there
is a temporary workaround I can use.
Thank you!
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.28.1-0ubuntu3.1
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/seq: mihaita 2394 F.... pipewire
+ /dev/snd/controlC0: mihaita 2399 F.... wireplumber
+ CasperMD5CheckResult: unknown
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 24.04
+ InstallationDate: Installed on 2021-12-28 (1074 days ago)
+ InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
+ MachineType: Micro-Star International Co., Ltd. GF62 8RD
+ NonfreeKernelModules: nvidia_modeset nvidia
+ Package: linux (not installed)
+ ProcFB: 0 i915drmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-49-generic
root=UUID=49801e81-1ac6-4722-8065-323d004f0ae5 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 6.8.0-49.49-generic 6.8.12
+ RelatedPackageVersions:
+ linux-restricted-modules-6.8.0-49-generic N/A
+ linux-backports-modules-6.8.0-49-generic N/A
+ linux-firmware 20240318.git3b128b60-0ubuntu2.5
+ Tags: noble
+ Uname: Linux 6.8.0-49-generic x86_64
+ UpgradeStatus: Upgraded to noble on 2024-10-14 (53 days ago)
+ UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 09/12/2018
+ dmi.bios.release: 1.11
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: E16JFIMS.10B
+ dmi.board.asset.tag: Default string
+ dmi.board.name: MS-16JF
+ dmi.board.vendor: Micro-Star International Co., Ltd.
+ dmi.board.version: REV:1.0
+ dmi.chassis.asset.tag: Default string
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Micro-Star International Co., Ltd.
+ dmi.chassis.version: Default string
+ dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrE16JFIMS.10B:bd09/12/2018:br1.11:svnMicro-StarInternationalCo.,Ltd.:pnGF628RD:pvrREV1.0:rvnMicro-StarInternationalCo.,Ltd.:rnMS-16JF:rvrREV1.0:cvnMicro-StarInternationalCo.,Ltd.:ct10:cvrDefaultstring:sku16JF.1:
+ dmi.product.family: GF
+ dmi.product.name: GF62 8RD
+ dmi.product.sku: 16JF.1
+ dmi.product.version: REV:1.0
+ dmi.sys.vendor: Micro-Star International Co., Ltd.
+ mtime.conffile..etc.init.d.apport: 2024-07-22T16:59:07
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/2089453/+attachment/5842505/+files/AlsaInfo.txt
--
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/2089453
Title:
Laptop MSI GF62 8RD freezes when unplugging or plugging in the power
adapter on Ubuntu 24.04 LTS
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2089453/+subscriptions
--
ubuntu-bugs mailing list
ubuntu-bugs@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
