Public bug reported:
hi I installed linux Ubuntu 24.04 LTS but I can't do the volume control,
it decreases the sound on my laptop speakers it just mutes
my laptop is a Asus Zenbook Pro 17 (UM6702, AMD Ryzen 6000 series)
the soundcard hardware show
`$ cat /proc/asound/cards
0 [Generic ]: HDA-Intel - HD-Audio Generic
HD-Audio Generic at 0xdd9c8000 irq 113
1 [Generic_1 ]: HDA-Intel - HD-Audio Generic
HD-Audio Generic at 0xdd9c0000 irq 114
`
any help is great
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 6.8.0-36.36-generic 6.8.4
Uname: Linux 6.8.0-36-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.28.1-0ubuntu3
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Fri Jul 5 11:31:42 2024
InstallationDate: Installed on 2024-07-03 (2 days ago)
InstallationMedia: Ubuntu 24.04 LTS "Noble Numbat" - Release amd64 (20240424)
MachineType: ASUSTeK COMPUTER INC. Zenbook UM6702RC_RM6702RC_BM6702RC
UM6702RC_UM6702RC
PackageArchitecture: all
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
SourcePackage: alsa-driver
Symptom: audio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/17/2022
dmi.bios.release: 5.24
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UM6702RC.310
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UM6702RC
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUM6702RC.310:bd06/17/2022:br5.24:svnASUSTeKCOMPUTERINC.:pnZenbookUM6702RC_RM6702RC_BM6702RCUM6702RC_UM6702RC:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUM6702RC:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: Zenbook
dmi.product.name: Zenbook UM6702RC_RM6702RC_BM6702RC UM6702RC_UM6702RC
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug noble
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https://bugs.launchpad.net/bugs/2072344
Title:
volume control doesn't work, it just mutes Zenbook Pro 17 (UM6702,
AMD Ryzen 6000 series)
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