apport information ** Tags added: apport-collected
** Description changed: The fingerprint reader is not working. I have tried 2 an elan and a digital persona U.4500.U both fail to recognize the fingerprint. I downloaded the latest Beta available to date. I also tried with Ubuntu Mate 20.04.3 and other live Ubuntu. [CODE] ubuntu@ubuntu:~$ lsusb Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 8644:800e Intenso GmbG USB Flash Disk Bus 001 Device 004: ID 04f3:0c28 Elan Microelectronics Corp. fingerprint sensor [FeinTech FPS00200] Bus 001 Device 002: ID 80ee:0021 VirtualBox USB Tablet Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub ubuntu@ubuntu:~$ fprintd-enroll Using device /net/reactivated/Fprint/Device/0 Enrolling right-index-finger finger. Enroll result: enroll-stage-passed Enroll result: enroll-swipe-too-short Enroll result: enroll-stage-passed Enroll result: enroll-stage-passed Enroll result: enroll-stage-passed Enroll result: enroll-swipe-too-short Enroll result: enroll-swipe-too-short Enroll result: enroll-stage-passed Enroll result: enroll-swipe-too-short Enroll result: enroll-swipe-too-short Enroll result: enroll-completed ubuntu@ubuntu:~$ fprintd-verify Using device /net/reactivated/Fprint/Device/0 Listing enrolled fingers: - #0: right-index-finger Verify started! Verifying: right-index-finger Verify result: verify-retry-scan (not done) Verify result: verify-swipe-too-short (not done) Verify result: verify-swipe-too-short (not done) Verify result: verify-no-match (done) ubuntu@ubuntu:~$ fprintd-verify Using device /net/reactivated/Fprint/Device/0 Listing enrolled fingers: - #0: right-index-finger Verify started! Verifying: right-index-finger Verify result: verify-swipe-too-short (not done) Verify result: verify-retry-scan (not done) Verify result: verify-no-match (done) ubuntu@ubuntu:~$ fprintd-verify Using device /net/reactivated/Fprint/Device/0 Listing enrolled fingers: - #0: right-index-finger Verify started! Verifying: right-index-finger Verify result: verify-swipe-too-short (not done) Verify result: verify-no-match (done) ubuntu@ubuntu:~$ ubuntu@ubuntu:~$ lsusb Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 05ba:000a DigitalPersona, Inc. Fingerprint Reader Bus 001 Device 002: ID 80ee:0021 VirtualBox USB Tablet Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub ubuntu@ubuntu:~$ fprintd-enroll Using device /net/reactivated/Fprint/Device/0 Enrolling right-index-finger finger. Enroll result: enroll-stage-passed Enroll result: enroll-stage-passed Enroll result: enroll-stage-passed Enroll result: enroll-stage-passed Enroll result: enroll-stage-passed Enroll result: enroll-completed ubuntu@ubuntu:~$ fprintd-verify Using device /net/reactivated/Fprint/Device/0 Listing enrolled fingers: - #0: right-index-finger Verify started! Verifying: right-index-finger Verify result: verify-match (done) ubuntu@ubuntu:~$ fprintd-verify Using device /net/reactivated/Fprint/Device/0 Listing enrolled fingers: - #0: right-index-finger Verify started! Verifying: right-index-finger Verify result: verify-no-match (done) ubuntu@ubuntu:~$ [/CODE] + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu75 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: ubuntu 1528 F.... pipewire-media- + ubuntu 4265 F.... pulseaudio + /dev/snd/seq: ubuntu 1526 F.... pipewire + CasperMD5CheckResult: pass + CasperVersion: 1.465 + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 22.04 + IwConfig: + lo no wireless extensions. + + ens33 no wireless extensions. + LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (20220115) + Lsusb: + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + Bus 002 Device 004: ID 05ba:000a DigitalPersona, Inc. Fingerprint Reader + Bus 002 Device 003: ID 0e0f:0002 VMware, Inc. Virtual USB Hub + Bus 002 Device 002: ID 0e0f:0003 VMware, Inc. Virtual Mouse + Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub + Lsusb-t: + /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=uhci_hcd/2p, 12M + |__ Port 1: Dev 2, If 0, Class=Human Interface Device, Driver=usbhid, 12M + |__ Port 2: Dev 3, If 0, Class=Hub, Driver=hub/7p, 12M + |__ Port 1: Dev 4, If 0, Class=Vendor Specific Class, Driver=, 12M + /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=ehci-pci/6p, 480M + MachineType: VMware, Inc. VMware Virtual Platform + NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair + Package: linux (not installed) + ProcEnviron: + TERM=xterm-256color + PATH=(custom, no user) + XDG_RUNTIME_DIR=<set> + LANG=it_IT.UTF-8 + SHELL=/bin/bash + ProcFB: 0 svgadrmfb + ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/username.seed maybe-ubiquity quiet splash --- + ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14 + RelatedPackageVersions: + linux-restricted-modules-5.13.0-19-generic N/A + linux-backports-modules-5.13.0-19-generic N/A + linux-firmware 1.204 + RfKill: + + Tags: jammy + Uname: Linux 5.13.0-19-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 11/12/2020 + dmi.bios.release: 4.6 + dmi.bios.vendor: Phoenix Technologies LTD + dmi.bios.version: 6.00 + dmi.board.name: 440BX Desktop Reference Platform + dmi.board.vendor: Intel Corporation + dmi.board.version: None + dmi.chassis.asset.tag: No Asset Tag + dmi.chassis.type: 1 + dmi.chassis.vendor: No Enclosure + dmi.chassis.version: N/A + dmi.ec.firmware.release: 0.0 + dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr6.00:bd11/12/2020:br4.6:efr0.0:svnVMware,Inc.:pnVMwareVirtualPlatform:pvrNone:sku:rvnIntelCorporation:rn440BXDesktopReferencePlatform:rvrNone:cvnNoEnclosure:ct1:cvrN/A: + dmi.product.name: VMware Virtual Platform + dmi.product.version: None + dmi.sys.vendor: VMware, Inc. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1956830/+attachment/5554500/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1956830 Title: Problems with fprind (various readers) Jammy and earlier To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1956830/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
