Public bug reported:

Since I installed Ubuntu on my new convertible laptop, I got issues with the 
USB. Just after boot my USB controller is working properly (I can connect usb 
sticks, mices, and my internal camera works) and at some point long after it 
suddenly stop working (mices suddenly stop moving even when used, webcam and 
sticks no more detected).
This can happend few minuts after boot, or several days after.
Yet I have not been able to find what triggers the failure. It happends at any 
time during normal usage of the computer, including during the usb usage.

more concrete infos:
after failure, I get
$ dmesg

[ 2671.894099] perf: interrupt took too long (2512 > 2500), lowering 
kernel.perf_event_max_sample_rate to 79500
[ 3262.197917] xhci_hcd 0000:03:00.3: Mismatch between completed Set TR Deq Ptr 
command & xHCI internal state.
[ 3262.197927] xhci_hcd 0000:03:00.3: ep deq seg = 000000008dafef36, deq ptr = 
000000005f96ce32
[ 3262.198052] xhci_hcd 0000:03:00.3: AMD-Vi: Event logged [IO_PAGE_FAULT 
domain=0x000a address=0x0 flags=0x0000]
[ 3267.250397] xhci_hcd 0000:03:00.3: xHCI host not responding to stop endpoint 
command.
[ 3267.250428] xhci_hcd 0000:03:00.3: xHCI host controller not responding, 
assume dead
[ 3267.250463] xhci_hcd 0000:03:00.3: HC died; cleaning up
[ 3267.250499] usb 1-3: USB disconnect, device number 2
[ 3267.311251] usb 1-4: USB disconnect, device number 3

and lsusb doesn't show my devices anymore, even the newly inserted ones

config: Asus Zenbook flip 14 UM462DA

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-58-generic 5.4.0-58.64
ProcVersionSignature: Ubuntu 5.4.0-58.64-generic 5.4.73
Uname: Linux 5.4.0-58-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.14
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  jimy       1523 F.... pulseaudio
 /dev/snd/controlC0:  jimy       1523 F.... pulseaudio
 /dev/snd/pcmC1D0p:   jimy       1523 F...m pulseaudio
 /dev/snd/timer:      jimy       1523 f.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: KDE
Date: Mon Dec 21 11:51:08 2020
InstallationDate: Installed on 2020-07-28 (146 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
Lsusb:
 Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 003 Device 002: ID 8087:0a2b Intel Corp. 
 Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. ZenBook UX462DA
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-58-generic 
root=UUID=ba0f4ac4-b614-4882-83d6-485690f9a61a ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-58-generic N/A
 linux-backports-modules-5.4.0-58-generic  N/A
 linux-firmware                            1.187.6
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/28/2020
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX462DA.307
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX462DA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrUX462DA.307:bd09/28/2020:svnASUSTeKCOMPUTERINC.:pnZenBookUX462DA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX462DA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct31:cvr1.0:
dmi.product.family: ZenBook Flip
dmi.product.name: ZenBook UX462DA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: Confirmed


** Tags: amd64 apport-bug focal

-- 
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/1908894

Title:
  USB controllers disconnects after random time

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1908894/+subscriptions

-- 
ubuntu-bugs mailing list
ubuntu-bugs@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs

Reply via email to