I have a Dell XPS L501X with exactly the same problem. The fix above:

> volume control -> configuration to Analog Stereo Duplex (unplugged)

I the only thing that has worked for me.

I've tried multiple other suggestions on other sites, include renaming
.config/pulse folder then reboot, force-reload of alsa, removing the
pulse-audio and alsa-base packages from the system, and reinstalling
them, and reviewing all settings in alsa mixer.

Ubuntu works perfectly on this laptop. I had 19.04 previously, and sound
worked fine. An upgrade to 20.04 didn't work as selecting the nVidia
video driver nvidia-driver-390 would not let the OS boot into the GUI.
What is strange is a complete wipe and reinstall of 20.04 from scratch
worked fine, and that video driver was selected automatically.

I'm so glad I found this post, as I now have sound again. For now I'm
content changing the setting by hand after a reboot.

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https://bugs.launchpad.net/bugs/1876046

Title:
  [XPS L501X, Realtek ALC665, Speaker, Internal]

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