This bug is affecting me as well, I have a USB pre-amp (which also works
as audio card) and sounds emits just fine there. However, when I plug in
my headphones directly into my laptop, only sometimes I get the gnome
popup asking me what kind of device I plugged in.

When I click "headphones", sound of all applications is properly
directed towards my headphones. However, the gnome-settings sound "test"
button will still emit audio over my regular speakers. Selecting
different audio cards does not resolve anything.

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https://bugs.launchpad.net/bugs/1866194

Title:
  External audio device shows up in the sound output options but the
  sound keeps being emitted from the internal laptop speaker, or none at
  all.

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