apport information ** Tags added: apport-collected
** Description changed: I updated to latest kernel: initrd.img-5.3.0-43-generic and find that bluetooth is enabled and no wireless connection. When I stop bluetooth I go into airplane mode. I cannot find any wireless connection in network or wireless connection setup in settings. ifconfig shows there is no wireless interface setup. When I go back to kernel 5.3.0-42 everything is working correctly. I am using an HP laptop. I can see the wireless network controller with lshw: lshw -C network *-network description: Ethernet interface product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller vendor: Realtek Semiconductor Co., Ltd. physical id: 0 bus info: pci@0000:02:00.0 logical name: eno1 version: 15 serial: b4:b6:86:e7:67:29 size: 100Mbit/s capacity: 1Gbit/s width: 64 bits clock: 33MHz capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=r8169 duplex=full firmware=rtl8168h-2_0.0.2 02/26/15 ip=192.168.1.108 latency=0 link=yes multicast=yes port=MII speed=100Mbit/s resources: irq:38 ioport:e000(size=256) memory:fe904000-fe904fff memory:fe900000-fe903fff *-network description: Network controller product: Dual Band Wireless-AC 3168NGW [Stone Peak] vendor: Intel Corporation physical id: 0 bus info: pci@0000:03:00.0 version: 10 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list configuration: driver=iwlwifi latency=0 resources: irq:43 memory:fe800000-fe801fff lspci |grep Network 03:00.0 Network controller: Intel Corporation Dual Band Wireless-AC 3168NGW [Stone Peak] (rev 10) iwconfig lo no wireless extensions. eno1 no wireless extensions. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: linux-image-5.3.0-43-generic 5.3.0-43.36 ProcVersionSignature: Ubuntu 5.3.0-43.36-generic 5.3.18 Uname: Linux 5.3.0-43-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.7 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: rustin 1684 F.... pulseaudio Date: Sun Mar 22 05:43:04 2020 InstallationDate: Installed on 2018-11-30 (478 days ago) InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3) IwConfig: lo no wireless extensions. eno1 no wireless extensions. MachineType: HP HP Pavilion Laptop 17-ar0xx ProcEnviron: TERM=xterm-256color PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-43-generic root=UUID=29898130-1fa9-464b-88cf-ed44cfd58f76 ro pcie_aspm=force acpi_backlight=vendor PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-5.3.0-43-generic N/A linux-backports-modules-5.3.0-43-generic N/A linux-firmware 1.183.5 RfKill: 0: hci0: Bluetooth Soft blocked: yes Hard blocked: no SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/12/2018 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F.22 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: 8357 dmi.board.vendor: HP dmi.board.version: 37.34 dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF.22:bd01/12/2018:svnHP:pnHPPavilionLaptop17-ar0xx:pvr:rvnHP:rn8357:rvr37.34:cvnHP:ct10:cvrChassisVersion: dmi.product.family: 103C_5335KV HP Pavilion dmi.product.name: HP Pavilion Laptop 17-ar0xx dmi.product.sku: 1KU52UA#ABA dmi.sys.vendor: HP + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu8.7 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC1: rustin 1600 F.... pulseaudio + /dev/snd/controlC0: rustin 1600 F.... pulseaudio + DistroRelease: Ubuntu 19.10 + InstallationDate: Installed on 2018-11-30 (480 days ago) + InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3) + IwConfig: + lo no wireless extensions. + + eno1 no wireless extensions. + MachineType: HP HP Pavilion Laptop 17-ar0xx + Package: linux (not installed) + ProcEnviron: + TERM=xterm-256color + PATH=(custom, no user) + LANG=en_US.UTF-8 + SHELL=/bin/bash + ProcFB: 0 amdgpudrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-43-generic root=UUID=29898130-1fa9-464b-88cf-ed44cfd58f76 ro pcie_aspm=force acpi_backlight=vendor + ProcVersionSignature: Ubuntu 5.3.0-43.36-generic 5.3.18 + PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. + RelatedPackageVersions: + linux-restricted-modules-5.3.0-43-generic N/A + linux-backports-modules-5.3.0-43-generic N/A + linux-firmware 1.183.5 + RfKill: + 0: hci0: Bluetooth + Soft blocked: yes + Hard blocked: no + Tags: eoan + Uname: Linux 5.3.0-43-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: + + _MarkForUpload: True + dmi.bios.date: 01/12/2018 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: F.22 + dmi.board.asset.tag: Base Board Asset Tag + dmi.board.name: 8357 + dmi.board.vendor: HP + dmi.board.version: 37.34 + dmi.chassis.type: 10 + dmi.chassis.vendor: HP + dmi.chassis.version: Chassis Version + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF.22:bd01/12/2018:svnHP:pnHPPavilionLaptop17-ar0xx:pvr:rvnHP:rn8357:rvr37.34:cvnHP:ct10:cvrChassisVersion: + dmi.product.family: 103C_5335KV HP Pavilion + dmi.product.name: HP Pavilion Laptop 17-ar0xx + dmi.product.sku: 1KU52UA#ABA + dmi.sys.vendor: HP ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1868442/+attachment/5340884/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1868442 Title: Missing wireless network interface after kernel 5.3.0-43 upgrade with eoan To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1868442/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs