apport information
** Tags added: apport-collected
** Description changed:
I updated to latest kernel: initrd.img-5.3.0-43-generic and find that
bluetooth is enabled and no wireless connection. When I stop bluetooth I go
into airplane mode. I cannot find any wireless connection in network or
wireless connection setup in settings. ifconfig shows there is no wireless
interface setup. When I go back to kernel 5.3.0-42 everything is working
correctly. I am using an HP laptop.
I can see the wireless network controller with lshw:
lshw -C network
*-network
description: Ethernet interface
product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:02:00.0
logical name: eno1
version: 15
serial: b4:b6:86:e7:67:29
size: 100Mbit/s
capacity: 1Gbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix bus_master cap_list ethernet
physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=r8169
duplex=full firmware=rtl8168h-2_0.0.2 02/26/15 ip=192.168.1.108 latency=0
link=yes multicast=yes port=MII speed=100Mbit/s
resources: irq:38 ioport:e000(size=256) memory:fe904000-fe904fff
memory:fe900000-fe903fff
*-network
description: Network controller
product: Dual Band Wireless-AC 3168NGW [Stone Peak]
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:03:00.0
version: 10
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list
configuration: driver=iwlwifi latency=0
resources: irq:43 memory:fe800000-fe801fff
lspci |grep Network
03:00.0 Network controller: Intel Corporation Dual Band Wireless-AC 3168NGW
[Stone Peak] (rev 10)
iwconfig
lo no wireless extensions.
eno1 no wireless extensions.
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: linux-image-5.3.0-43-generic 5.3.0-43.36
ProcVersionSignature: Ubuntu 5.3.0-43.36-generic 5.3.18
Uname: Linux 5.3.0-43-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: rustin 1684 F.... pulseaudio
Date: Sun Mar 22 05:43:04 2020
InstallationDate: Installed on 2018-11-30 (478 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64
(20181017.3)
IwConfig:
lo no wireless extensions.
eno1 no wireless extensions.
MachineType: HP HP Pavilion Laptop 17-ar0xx
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-43-generic
root=UUID=29898130-1fa9-464b-88cf-ed44cfd58f76 ro pcie_aspm=force
acpi_backlight=vendor
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-5.3.0-43-generic N/A
linux-backports-modules-5.3.0-43-generic N/A
linux-firmware 1.183.5
RfKill:
0: hci0: Bluetooth
Soft blocked: yes
Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/12/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F.22
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 8357
dmi.board.vendor: HP
dmi.board.version: 37.34
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrF.22:bd01/12/2018:svnHP:pnHPPavilionLaptop17-ar0xx:pvr:rvnHP:rn8357:rvr37.34:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Pavilion
dmi.product.name: HP Pavilion Laptop 17-ar0xx
dmi.product.sku: 1KU52UA#ABA
dmi.sys.vendor: HP
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.11-0ubuntu8.7
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: rustin 1600 F.... pulseaudio
+ /dev/snd/controlC0: rustin 1600 F.... pulseaudio
+ DistroRelease: Ubuntu 19.10
+ InstallationDate: Installed on 2018-11-30 (480 days ago)
+ InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64
(20181017.3)
+ IwConfig:
+ lo no wireless extensions.
+
+ eno1 no wireless extensions.
+ MachineType: HP HP Pavilion Laptop 17-ar0xx
+ Package: linux (not installed)
+ ProcEnviron:
+ TERM=xterm-256color
+ PATH=(custom, no user)
+ LANG=en_US.UTF-8
+ SHELL=/bin/bash
+ ProcFB: 0 amdgpudrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-43-generic
root=UUID=29898130-1fa9-464b-88cf-ed44cfd58f76 ro pcie_aspm=force
acpi_backlight=vendor
+ ProcVersionSignature: Ubuntu 5.3.0-43.36-generic 5.3.18
+ PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
+ RelatedPackageVersions:
+ linux-restricted-modules-5.3.0-43-generic N/A
+ linux-backports-modules-5.3.0-43-generic N/A
+ linux-firmware 1.183.5
+ RfKill:
+ 0: hci0: Bluetooth
+ Soft blocked: yes
+ Hard blocked: no
+ Tags: eoan
+ Uname: Linux 5.3.0-43-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups:
+
+ _MarkForUpload: True
+ dmi.bios.date: 01/12/2018
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: F.22
+ dmi.board.asset.tag: Base Board Asset Tag
+ dmi.board.name: 8357
+ dmi.board.vendor: HP
+ dmi.board.version: 37.34
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: HP
+ dmi.chassis.version: Chassis Version
+ dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrF.22:bd01/12/2018:svnHP:pnHPPavilionLaptop17-ar0xx:pvr:rvnHP:rn8357:rvr37.34:cvnHP:ct10:cvrChassisVersion:
+ dmi.product.family: 103C_5335KV HP Pavilion
+ dmi.product.name: HP Pavilion Laptop 17-ar0xx
+ dmi.product.sku: 1KU52UA#ABA
+ dmi.sys.vendor: HP
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1868442/+attachment/5340884/+files/AlsaInfo.txt
--
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/1868442
Title:
Missing wireless network interface after kernel 5.3.0-43 upgrade with
eoan
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1868442/+subscriptions
--
ubuntu-bugs mailing list
ubuntu-bugs@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
