Any changes also after update of firmware for printer brother (from firmware ver. G to ver. N). This problem is always.
** Tags added: tricia ** Description changed: Hi, It is incorrect displaying of color state of inkjet by printer Brother MFC-J5720DW, through application system-config-printer. It display all 4 color, but in not good order (application have order Black/Yellow/Cyan/Magenta; but printer have order Magenta/Cyan/Yellow/Black) it means that when black color is 0 % in printer, in system-config-printer is displayed that Magenta is 0%. It was at computers with linux mint 17.3/Ubuntu 14.04 amd64 bit --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.4 Architecture: amd64 DistroRelease: Linux Mint 19 InstallationDate: Installed on 2018-07-29 (92 days ago) InstallationMedia: Linux Mint 19 "Tara" - Release amd64 20180717 Lpstat: device for Boomaga: boomaga:/ device for BRFAX: usb:/dev/usb/lp0 device for Brother_DCP_L2520DW_series: ipp://BRWC48E8FC5C81A.local:631/ipp/print device for MFCJ5720DW: dnssd://Brother%20MFC-J5720DW._ipp._tcp.local/?uuid=e3248000-80ce-11db-8000-30055c66f7b1 device for PDF: cups-pdf:/ MachineType: Hewlett-Packard HP EliteBook 8570w NonfreeKernelModules: nvidia Package: system-config-printer 1.5.11-1ubuntu2 [origin: Ubuntu] PackageArchitecture: all Papersize: a4 PpdFiles: PDF: Generic CUPS-PDF Printer (w/ options) MFCJ5720DW: Brother MFC-J5720DW CUPS Brother_DCP_L2520DW_series: DCP-L2520DW series Boomaga: Boomaga printer BRFAX: Brother BRMFCFAX for CUPS ProcEnviron: LANGUAGE=sk TERM=xterm PATH=(custom, no user) LANG=sk_SK.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-38-generic root=UUID=4f52eb9a-4d4c-46cb-98b3-3af6fa25f32f ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-38.41-generic 4.15.18 Tags: third-party-packages tara Uname: Linux 4.15.0-38-generic x86_64 UnreportableReason: Toto nie je oficiálny Linux balík. Prosím, odstráňte všetky balíky tretích strán a skúste to znovu. UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: _MarkForUpload: True dmi.bios.date: 04/13/2018 dmi.bios.vendor: Hewlett-Packard dmi.bios.version: 68IAV Ver. F.68 dmi.board.name: 176B dmi.board.vendor: Hewlett-Packard dmi.board.version: KBC Version 50.1F dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.modalias: dmi:bvnHewlett-Packard:bvr68IAVVer.F.68:bd04/13/2018:svnHewlett-Packard:pnHPEliteBook8570w:pvrA1029D1102:rvnHewlett-Packard:rn176B:rvrKBCVersion50.1F:cvnHewlett-Packard:ct10:cvr: dmi.product.family: 103C_5336AN G=N L=BUS B=HP S=ELI dmi.product.name: HP EliteBook 8570w dmi.product.version: A1029D1102 dmi.sys.vendor: Hewlett-Packard + --- + ProblemType: Bug + ApportVersion: 2.20.9-0ubuntu7.9 + Architecture: amd64 + CupsErrorLog: + + CurrentDesktop: MATE + DistroRelease: Linux Mint 19.3 + InstallationDate: Installed on 2019-09-09 (137 days ago) + InstallationMedia: Linux Mint 19.2 "Tina" - Release amd64 20190729 + Lpstat: + device for MFCJ5720DW: ipp://BRWC038960EDE91.local:631/ipp/print + device for PDF: cups-pdf:/ + MachineType: Hewlett-Packard HP EliteBook 8570w + NonfreeKernelModules: nvidia_modeset nvidia + Package: system-config-printer 1.5.11-1ubuntu2 [origin: Ubuntu] + PackageArchitecture: all + Papersize: a4 + PpdFiles: + Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/MFCJ5720DW.ppd', '/etc/cups/ppd/PDF.ppd'] failed with exit code 2: grep: /etc/cups/ppd/MFCJ5720DW.ppd: Permission denied + grep: /etc/cups/ppd/PDF.ppd: Permission denied + ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-26-generic root=UUID=9e4d0e2e-0c39-4cf6-b0fc-907304fef334 ro quiet splash vt.handoff=1 + ProcVersionSignature: Ubuntu 5.3.0-26.28~18.04.1-generic 5.3.13 + Tags: third-party-packages tricia + Uname: Linux 5.3.0-26-generic x86_64 + UnreportableReason: Toto nie je oficiálny Linux balík. Prosím, odstráňte všetky balíky tretích strán a skúste to znovu. + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sambashare saned scanner sudo + _MarkForUpload: True + dmi.bios.date: 04/19/2019 + dmi.bios.vendor: Hewlett-Packard + dmi.bios.version: 68IAV Ver. F.71 + dmi.board.name: 176B + dmi.board.vendor: Hewlett-Packard + dmi.board.version: KBC Version 50.1F + dmi.chassis.type: 10 + dmi.chassis.vendor: Hewlett-Packard + dmi.modalias: dmi:bvnHewlett-Packard:bvr68IAVVer.F.71:bd04/19/2019:svnHewlett-Packard:pnHPEliteBook8570w:pvrA1029D1102:rvnHewlett-Packard:rn176B:rvrKBCVersion50.1F:cvnHewlett-Packard:ct10:cvr: + dmi.product.family: 103C_5336AN G=N L=BUS B=HP S=ELI + dmi.product.name: HP EliteBook 8570w + dmi.product.sku: C5A24UC#ABD + dmi.product.version: A1029D1102 + dmi.sys.vendor: Hewlett-Packard -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1571237 Title: incorrect displaying of color state in inkjet by printer Brother MFC- J5720DW To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/1571237/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
