apport information
** Tags added: apport-collected
** Description changed:
Whenever I attempt to print a document to a printer over the network,
Ubuntu finds the printer and acts as if it is configured until I
actually send a print job. When I do this, I get a message that says
"Printing" in LibreOffice, but then nothing happens because the printers
are not configured according to Ubuntu.
I expected the document I sent over the network to print without issue.
However, I am unable to on ubuntu because it is apparently not
configured.
Description: Ubuntu 19.10
Release: 19.10
cups:
Installed: 2.2.12-2ubuntu1
Candidate: 2.2.12-2ubuntu1
Version table:
*** 2.2.12-2ubuntu1 500
500 http://us.archive.ubuntu.com/ubuntu eoan/main amd64 Packages
100 /var/lib/dpkg/status
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: cups 2.2.12-2ubuntu1
ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10
Uname: Linux 5.3.0-24-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
Date: Sun Dec 15 15:01:50 2019
InstallationDate: Installed on 2019-11-20 (25 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lpstat: device for Officejet_Pro_8600_AB0C33_:
ipp://HP843497AB0C33.local:631/ipp/printer
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0cf3:e009 Qualcomm Atheros Communications
Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card
Reader Controller
Bus 001 Device 002: ID 0c45:6a06 Microdia Integrated_Webcam_HD
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 5570
Papersize: letter
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic
root=UUID=9ff1c776-2a6a-46be-a74f-61646ac9ac90 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/15/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.3
dmi.board.name: 09YTN7
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.2.3:bd05/15/2019:svnDellInc.:pnInspiron5570:pvr:rvnDellInc.:rn09YTN7:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 5570
dmi.product.sku: 0810
dmi.sys.vendor: Dell Inc.
mtime.conffile..etc.apport.crashdb.conf: 2019-11-27T12:43:30.211160
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.11-0ubuntu8.2
+ Architecture: amd64
+ DistroRelease: Ubuntu 19.10
+ InstallationDate: Installed on 2019-11-20 (26 days ago)
+ InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
+ Lpstat: device for Officejet_Pro_8600_AB0C33_:
ipp://HP843497AB0C33.local:631/ipp/printer
+ Lsusb:
+ Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
+ Bus 001 Device 004: ID 0cf3:e009 Qualcomm Atheros Communications
+ Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card
Reader Controller
+ Bus 001 Device 002: ID 0c45:6a06 Microdia Integrated_Webcam_HD
+ Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ MachineType: Dell Inc. Inspiron 5570
+ Package: cups 2.2.12-2ubuntu1
+ PackageArchitecture: amd64
+ Papersize: letter
+ ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic
root=UUID=9ff1c776-2a6a-46be-a74f-61646ac9ac90 ro quiet splash vt.handoff=7
+ ProcEnviron:
+ TERM=xterm-256color
+ PATH=(custom, no user)
+ LANG=en_US.UTF-8
+ SHELL=/bin/bash
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic
root=UUID=9ff1c776-2a6a-46be-a74f-61646ac9ac90 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10
+ Tags: eoan
+ Uname: Linux 5.3.0-24-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups:
+
+ _MarkForUpload: True
+ dmi.bios.date: 05/15/2019
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: 1.2.3
+ dmi.board.name: 09YTN7
+ dmi.board.vendor: Dell Inc.
+ dmi.board.version: A00
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Dell Inc.
+ dmi.modalias:
dmi:bvnDellInc.:bvr1.2.3:bd05/15/2019:svnDellInc.:pnInspiron5570:pvr:rvnDellInc.:rn09YTN7:rvrA00:cvnDellInc.:ct10:cvr:
+ dmi.product.family: Inspiron
+ dmi.product.name: Inspiron 5570
+ dmi.product.sku: 0810
+ dmi.sys.vendor: Dell Inc.
+ mtime.conffile..etc.apport.crashdb.conf: 2019-11-27T12:43:30.211160
** Attachment added: "CupsErrorLog.txt"
https://bugs.launchpad.net/bugs/1856480/+attachment/5313397/+files/CupsErrorLog.txt
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You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/1856480
Title:
"Could not start printer" message appears when I attempt to print to
an OfficeJet printer even though the printer is configured within
Ubuntu
To manage notifications about this bug go to:
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