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On 2017-11-16T17:54:35+00:00 Renê Barbosa wrote:

Created attachment 135524
dmesg

Hello there,

I'm using Ubuntu 17.10 (fully updated) and my system is crashing at
shutdown. It's freezing until I force a reboot/shutdown using Magic
SysRq.

The error is:

Nov 6 22:16:49 rene-Inspiron-5447 kernel: [ 248.294280] [drm:atom_op_jump 
[amdgpu]] *ERROR* atombios stuck in loop for more than 5secs aborting
Nov 6 22:16:49 rene-Inspiron-5447 kernel: [ 248.294336] 
[drm:amdgpu_atom_execute_table_locked [amdgpu]] *ERROR* atombios stuck 
executing 75A8 (len 272, WS 0, PS 4) @ 0x75F1
Nov 6 22:16:49 rene-Inspiron-5447 kernel: [ 248.294384] 
[drm:amdgpu_atom_execute_table_locked [amdgpu]] *ERROR* atombios stuck 
executing 640C (len 68, WS 0, PS 8) @ 0x6430]

This behavior is only happening when my laptop is charging. When running
on battery I got a clean shutdown/reboot.

Already tried to run the latest kernel package from
http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.14 and the problem is
exactly the same.

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: linux-image-4.13.0-16-generic 4.13.0-16.19 [modified: 
boot/vmlinuz-4.13.0-16-generic]
ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4
Uname: Linux 4.13.0-16-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: rene 1249 F.... pulseaudio
 /dev/snd/controlC0: rene 1249 F.... pulseaudio
CurrentDesktop: GNOME
Date: Wed Nov 8 01:00:51 2017
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=0f3b9237-1086-430d-be15-043b9ca00fd2
InstallationDate: Installed on 2017-11-06 (1 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
MachineType: Dell Inc. Inspiron 5447
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-16-generic.efi.signed 
root=UUID=1237aa76-9a2f-4a06-8552-526f124914ff ro quiet splash 
acpi_backlight=intel_backlight
RelatedPackageVersions:
 linux-restricted-modules-4.13.0-16-generic N/A
 linux-backports-modules-4.13.0-16-generic N/A
 linux-firmware 1.169
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/25/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A10
dmi.board.name: 0MHP6R
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A10
dmi.modalias: 
dmi:bvnDellInc.:bvrA10:bd08/25/2016:svnDellInc.:pnInspiron5447:pvrA10:rvnDellInc.:rn0MHP6R:rvrA00:cvnDellInc.:ct8:cvrA10:
dmi.product.family: 00
dmi.product.name: Inspiron 5447
dmi.product.version: A10
dmi.sys.vendor: Dell Inc.

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1730864/comments/7

------------------------------------------------------------------------
On 2017-11-16T17:55:13+00:00 Renê Barbosa wrote:

Created attachment 135525
lspci

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1730864/comments/8

------------------------------------------------------------------------
On 2017-11-16T17:55:34+00:00 Renê Barbosa wrote:

Created attachment 135526
modules

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1730864/comments/9

------------------------------------------------------------------------
On 2017-11-16T18:00:00+00:00 Alexdeucher wrote:

(In reply to Rene Barbosa from comment #0)
> Created attachment 135524 [details]
> dmesg

Looks like you attached the wrong file.  Please attach your full dmesg
output.

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1730864/comments/11

------------------------------------------------------------------------
On 2017-11-16T18:10:09+00:00 Renê Barbosa wrote:

Created attachment 135527
dmesg

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1730864/comments/12

------------------------------------------------------------------------
On 2017-11-16T18:10:51+00:00 Renê Barbosa wrote:

Err. Sorry about that.
I've uploaded the correct file now.

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1730864/comments/13

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On 2017-11-16T19:36:45+00:00 Renê Barbosa wrote:

An interesting information: It's only with open source amdgpu driver.
With amdgpu-pro it's not happening but this driver isn't compatible with
Ubuntu 17.10.

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1730864/comments/14

------------------------------------------------------------------------
On 2017-11-18T20:54:52+00:00 Vadym Krevs wrote:

I've got a similar issue on a recently purchased Dell Inspiron 5770 with
an AMD Radeon 530 graphics card with openSUSE Tumbleweed.

Reboot or attempt to switch to text console causes a hang and
/var/log/messages contains the above message + kernel bug with a stack
trace. Full details are here:

https://bugzilla.opensuse.org/show_bug.cgi?id=1068793

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1730864/comments/15

------------------------------------------------------------------------
On 2017-11-24T22:28:21+00:00 Renê Barbosa wrote:

vkr...@yahoo.com,

Are you using TLP or something similar?

I ran some tests and found that's only happening when using TLP. Tried
with Ubuntu 17.10 and Fedora 27, same results.

Regards, 
Rene Barbosa

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1730864/comments/16

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On 2017-11-25T09:21:33+00:00 Vadym Krevs wrote:

Looks like TLP was installed on my laptop at initial installation time.

rpm -qa  | grep -i tlp
tlp-1.0-1.2.noarch
tlp-rdw-1.0-1.2.noarch


The latest openSUSE Tumbleed snapshot switched to 4.14 kernel - I got the same 
issue with that too on first boot. The bug report in openSUSE's bugzilla 
contains the /var/log/messages for that first boot with 4.14.

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1730864/comments/17

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On 2017-11-25T11:08:07+00:00 Vadym Krevs wrote:

OTOH, TLP services are not enabled according to tlp-stat -s, so does
that mean my laptop is not using TLP after all?

tlp-stat -s
--- TLP 1.0 --------------------------------------------

+++ System Info
System         = Dell Inc. Inspiron 5770
BIOS           = 1.0.5
Release        = "openSUSE Tumbleweed"
Kernel         = 4.14.0-1-default #1 SMP PREEMPT Mon Nov 13 21:02:46 UTC 2017 
(ab9e909) x86_64
/proc/cmdline  = BOOT_IMAGE=/boot/vmlinuz-4.14.0-1-default 
root=UUID=d58e8e85-bfdd-4a74-a694-5149ccd85110 quiet resume=/dev/sda3 
splash=silent quiet showopts
Init system    = systemd v234
Boot mode      = UEFI

+++ TLP Status
State          = enabled
Last run       = 11:02:47,     14 sec(s) ago
Mode           = AC
Power source   = AC

Notice: tlp.service is not enabled -- invoke "systemctl enable tlp.service" to 
correct this!
Notice: tlp-sleep.service is not enabled -- invoke "systemctl enable 
tlp-sleep.service" to correct this!
Notice: systemd-rfkill.service is not masked -- invoke "systemctl mask 
systemd-rfkill.service" to correct this!

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1730864/comments/18

------------------------------------------------------------------------
On 2017-11-27T12:49:06+00:00 Renê Barbosa wrote:

These systemd services are not running but according to tlp-stat, it's enabled.
Can you try to uninstall these packages and see if the error persists?

In my laptop, the problem is only happening when I install/enable them.
Is it a power management bug?

Regards, 
Rene Barbosa

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1730864/comments/19

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On 2017-11-27T20:03:27+00:00 Vadym Krevs wrote:

Uninstalling tlp and tlp-rdw packages eliminates the error.

What I don't get is that runtime pm for amggpu driver is supposed to be
disabled by default according to TLP docs.

I'll try reinstalling TLP and follow the TLP troubleshooting guide to
see exactly what setting is causing this.

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1730864/comments/20

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On 2017-11-28T01:38:38+00:00 Renê Barbosa wrote:

Hey,

Is your system using 'pcieport' module?

I've added it to RUNTIME_PM_DRIVER_BLACKLIST in TLP's configuration and
now the problem is fixed!

Not sure why it's happening in Linux 4.13+ and not in 4.4 with AMDGPU-
Pro installed.

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1730864/comments/21

------------------------------------------------------------------------
On 2017-12-05T18:38:59+00:00 Vadym Krevs wrote:

Hi Rene,

Sorry for the delay in responding. Thanks for your suggestion regarding
the pcieport module. Adding it to RUNTIME_PM_DRIVER_BLACKLIST does fix
the problem while TLP is installed.

Vadym

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1730864/comments/23

------------------------------------------------------------------------
On 2019-11-19T08:26:22+00:00 Martin-peres-n wrote:

-- GitLab Migration Automatic Message --

This bug has been migrated to freedesktop.org's GitLab instance and has
been closed from further activity.

You can subscribe and participate further through the new bug through
this link to our GitLab instance:
https://gitlab.freedesktop.org/drm/amd/issues/261.

Reply at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1730864/comments/24


** Changed in: linux
       Status: Confirmed => Unknown

** Bug watch added: bugzilla.opensuse.org/ #1068793
   https://bugzilla.opensuse.org/show_bug.cgi?id=1068793

** Bug watch added: gitlab.freedesktop.org/drm/amd/issues #261
   https://gitlab.freedesktop.org/drm/amd/issues/261

-- 
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https://bugs.launchpad.net/bugs/1730864

Title:
  Shutdown crashing when connected to AC adapter

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