Dear Joseph, the issue started after an upgrade to 18.04 LTD - under 16.04 LTD the USB's were ok. Before the upgrade to 18.04 they were o.k., so I doubt that there are any issues with the hardware. However, after the upgrade I tried to create an image using Clonezilla, pointing to USB4 as a target to copy the image-file, and inserted a USB-stick. Clonezilla did not recognize an available target, and I ended the backup-procedure.
Later on, after the upgrade I changed to a newer kernel version (4.15.0-36-generic), and the laptop was working, except from the USB interface. As my printer is connected via the USB-slot, I noted problems to print and then tried to fix that. I followed your recommendation. Now "uname -r" reports, that kernel 4.15.0-39-generic is active. However, the USB-slots 3 and 4 are still not accessible. Marked the bug as "confirmed", but did not add a tag. Kind regards, Stefan Am 23.10.18 um 21:05 schrieb Joseph Salisbury: > Did this issue start happening after an update/upgrade? Was there a > prior kernel version where you were not having this particular problem? > > Would it be possible for you to test the latest upstream kernel? Refer > to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest > v4.19 kernel[0]. > > If this bug is fixed in the mainline kernel, please add the following > tag 'kernel-fixed-upstream'. > > If the mainline kernel does not fix this bug, please add the tag: > 'kernel-bug-exists-upstream'. > > Once testing of the upstream kernel is complete, please mark this bug as > "Confirmed". > > > Thanks in advance. > > [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.19 > > > ** Changed in: linux (Ubuntu) > Importance: Undecided => Medium > > ** Changed in: linux (Ubuntu) > Status: Confirmed => Incomplete > ** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed ** Description changed: Two out of 3 USB-ports are not regognized anymore (i.e. when I insert a USB-stick, it will not be shown in Nautilus). I tried various workarounds from ubuntuusers, but they were not successful. Among them to use "dpkg-reconfigure x-server". X-org now reported an error, docuimented in the attachment. Earlier I wanted to create an image with Clonezilla and selected a USB- stick at port #2 as target, however, the target was not detected successfully and the backup-procedure stopped. I suspect that the issues may be relatd. Kind regards, Stefan ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7.1 ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18 Uname: Linux 4.15.0-36-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia .proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Ist ein Verzeichnis: '/proc/driver/nvidia/gpus/0000:01:00.0' .proc.driver.nvidia.registry: Binary: "" .proc.driver.nvidia.version: - NVRM version: NVIDIA UNIX x86_64 Kernel Module 390.48 Thu Mar 22 00:42:57 PDT 2018 - GCC version: gcc version 7.3.0 (Ubuntu 7.3.0-27ubuntu1~18.04) + NVRM version: NVIDIA UNIX x86_64 Kernel Module 390.48 Thu Mar 22 00:42:57 PDT 2018 + GCC version: gcc version 7.3.0 (Ubuntu 7.3.0-27ubuntu1~18.04) .tmp.unity_support_test.0: - + ApportVersion: 2.20.9-0ubuntu7.4 Architecture: amd64 CompositorRunning: None Date: Mon Oct 22 15:57:33 2018 DistUpgraded: 2018-10-03 09:25:30,625 DEBUG failed to SystemUnLock() (E:Nicht gesperrt) DistroCodename: bionic DistroVariant: ubuntu DkmsStatus: - nvidia, 390.48, 4.15.0-36-generic, x86_64: installed - nvidia, 390.48, 4.4.0-137-generic, x86_64: installed + nvidia, 390.48, 4.15.0-36-generic, x86_64: installed + nvidia, 390.48, 4.4.0-137-generic, x86_64: installed ExtraDebuggingInterest: Yes, if not too technical GraphicsCard: - Intel Corporation HD Graphics 520 [8086:1916] (rev 07) (prog-if 00 [VGA controller]) - Subsystem: ASUSTeK Computer Inc. Skylake GT2 [HD Graphics 520] [1043:1ccd] - Subsystem: ASUSTeK Computer Inc. GM108M [GeForce 940M] [1043:246a] + Intel Corporation HD Graphics 520 [8086:1916] (rev 07) (prog-if 00 [VGA controller]) + Subsystem: ASUSTeK Computer Inc. Skylake GT2 [HD Graphics 520] [1043:1ccd] + Subsystem: ASUSTeK Computer Inc. GM108M [GeForce 940M] [1043:246a] InstallationDate: Installed on 2016-07-21 (823 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) MachineType: ASUSTeK COMPUTER INC. X555UB ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-36-generic root=UUID=664e835e-2af1-414d-af49-66620923cba1 ro quiet splash pci=noaer acpi_osi= acpi_backlight=native vt.handoff=1 SourcePackage: xorg UpgradeStatus: Upgraded to bionic on 2018-10-03 (19 days ago) dmi.bios.date: 01/23/2016 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: X555UB.206 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: X555UB dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: ATN12345678901234567 dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX555UB.206:bd01/23/2016:svnASUSTeKCOMPUTERINC.:pnX555UB:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX555UB:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.family: X dmi.product.name: X555UB dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1 version.libdrm2: libdrm2 2.4.91-2 version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.5-0ubuntu0~18.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.5-0ubuntu0~18.04.1 version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.5-1ubuntu1 version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2 xserver.bootTime: Mon Oct 22 15:43:15 2018 xserver.configfile: default xserver.errors: - + xserver.logfile: /var/log/Xorg.0.log xserver.version: 2:1.19.6-1ubuntu4 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1799228 Title: USB-ports do not work To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1799228/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
