apport information
** Tags added: apport-collected cosmic
** Description changed:
I run cosmic on my Dell Latitude E7470, which has an intel usb bluetooth
device (8087:0a2b).
Sometimes (not every time) after a suspend/resume cycle, my laptop's
bluetooth stops working. hciconfig shows:
hci0: Type: Primary Bus: USB
BD Address: 00:00:00:00:00:00 ACL MTU: 0:0 SCO MTU: 0:0
DOWN
RX bytes:0 acl:0 sco:0 events:0 errors:0
TX bytes:3 acl:0 sco:0 commands:1 errors:0
and dmesg tells me (various combinations of):
[237660.728312] Bluetooth: hci0: command tx timeout
[237732.339965] Bluetooth: hci0: command 0xfc05 tx timeout
[237925.202500] Bluetooth: hci0: Reading Intel version information failed
(-110)
Trying to reinitialize the device by reloading the driver has no effect:
╰─▶ modprobe -r btusb; modprobe -r btintel; modprobe btintel; modprobe
btusb
shows in dmesg:
[237938.219190] usbcore: deregistering interface driver btusb
[237938.601731] usbcore: registered new interface driver btusb
[237940.626392] Bluetooth: hci0: Reading Intel version information failed
(-110)
[237940.626426] Bluetooth: hci0: command tx timeout
Strangely enough, reloading the module sometimes does work, upon which the
kernel tells me :
aug 20 15:36:08 regan kernel: usbcore: deregistering interface driver btusb
aug 20 15:36:30 regan kernel: Bluetooth: hci0: Bootloader revision 0.0 build
2 week 52 2014
aug 20 15:36:30 regan kernel: usbcore: registered new interface driver btusb
aug 20 15:36:30 regan kernel: Bluetooth: hci0: Device revision is 5
aug 20 15:36:30 regan kernel: Bluetooth: hci0: Secure boot is enabled
aug 20 15:36:30 regan kernel: Bluetooth: hci0: OTP lock is enabled
aug 20 15:36:30 regan kernel: Bluetooth: hci0: API lock is enabled
aug 20 15:36:30 regan kernel: Bluetooth: hci0: Debug lock is disabled
aug 20 15:36:30 regan kernel: Bluetooth: hci0: Minimum firmware build 1 week
10 2014
aug 20 15:36:30 regan kernel: Bluetooth: hci0: Found device firmware:
intel/ibt-11-5.sfi
aug 20 15:36:31 regan kernel: Bluetooth: hci0: Waiting for firmware download
to complete
aug 20 15:36:31 regan kernel: Bluetooth: hci0: Firmware loaded in 1590852
usecs
aug 20 15:36:31 regan kernel: Bluetooth: hci0: Waiting for device to boot
aug 20 15:36:31 regan kernel: Bluetooth: hci0: Device booted in 11654 usecs
aug 20 15:36:31 regan kernel: Bluetooth: hci0: Found Intel DDC parameters:
intel/ibt-11-5.ddc
aug 20 15:36:31 regan kernel: Bluetooth: hci0: Applying Intel DDC parameters
completed
Looking further back in the kernel log, the difference between failed and
successful resumes seems to be this:
Resume with broken bt:
[236481.370814] Restarting tasks ...
[236491.580841] Bluetooth: hci0: Reading Intel boot parameters failed (-110)
Resume with working bt:
[16562.706263] Restarting tasks ...
[16562.709034] Bluetooth: hci0: Bootloader revision 0.0 build 2 week 52 2014
[16562.716050] Bluetooth: hci0: Device revision is 5
[16562.716052] Bluetooth: hci0: Secure boot is enabled
[16562.716053] Bluetooth: hci0: OTP lock is enabled
[16562.716054] Bluetooth: hci0: API lock is enabled
[16562.716055] Bluetooth: hci0: Debug lock is disabled
[16562.716056] Bluetooth: hci0: Minimum firmware build 1 week 10 2014
[16562.716404] Bluetooth: hci0: Found device firmware: intel/ibt-11-5.sfi
[16564.202470] Bluetooth: hci0: Waiting for firmware download to complete
[16564.203017] Bluetooth: hci0: Firmware loaded in 1459449 usecs
[16564.203091] Bluetooth: hci0: Waiting for device to boot
[16564.215021] Bluetooth: hci0: Device booted in 11693 usecs
[16564.215080] Bluetooth: hci0: Found Intel DDC parameters: intel/ibt-11-5.ddc
[16564.219033] Bluetooth: hci0: Applying Intel DDC parameters completed
and everything works fine after that.
- The first kernel on which this error occurred was 4.17.0-6-generic.
- Before that, I used 4.15.0-25-generic which works perfectly.
+ The first kernel on which this error occurred was 4.17.0-6-generic. Before
that, I used 4.15.0-25-generic which works perfectly.
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.10-0ubuntu9
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/pcmC0D0p: bas 4871 F...m pulseaudio
+ /dev/snd/controlC0: bas 4871 F.... pulseaudio
+ CurrentDesktop: GNOME
+ DistroRelease: Ubuntu 18.10
+ HibernationDevice:
+ RESUME=UUID=16195e13-9fb3-41b2-9671-fb4e1df1ff93
+ #RESUME=/dev/dm-2
+ #RESUME=/dev/mapper/regan-swap
+ InstallationDate: Installed on 2016-12-22 (619 days ago)
+ InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
+ MachineType: Dell Inc. Latitude E7470
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.17.0-7-generic
root=/dev/mapper/hostname-root ro resume=/dev/mapper/hostname-swap nosplash
acpi_backlight=vendor
+ ProcVersionSignature: Ubuntu 4.17.0-7.8-generic 4.17.12
+ RelatedPackageVersions:
+ linux-restricted-modules-4.17.0-7-generic N/A
+ linux-backports-modules-4.17.0-7-generic N/A
+ linux-firmware 1.174
+ Tags: cosmic
+ Uname: Linux 4.17.0-7-generic x86_64
+ UnreportableReason: This report is about a package that is not installed.
+ UpgradeStatus: Upgraded to cosmic on 2017-09-18 (349 days ago)
+ UserGroups: adm cdrom dialout dip docker libvirt lp lpadmin lxd plugdev
sambashare scanner src sudo tss wireshark
+ _MarkForUpload: False
+ dmi.bios.date: 12/11/2017
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: 1.18.5
+ dmi.board.name: 0T6HHJ
+ dmi.board.vendor: Dell Inc.
+ dmi.board.version: A00
+ dmi.chassis.type: 9
+ dmi.chassis.vendor: Dell Inc.
+ dmi.modalias:
dmi:bvnDellInc.:bvr1.18.5:bd12/11/2017:svnDellInc.:pnLatitudeE7470:pvr:rvnDellInc.:rn0T6HHJ:rvrA00:cvnDellInc.:ct9:cvr:
+ dmi.product.family: Latitude
+ dmi.product.name: Latitude E7470
+ dmi.sys.vendor: Dell Inc.
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1790454/+attachment/5183922/+files/AlsaInfo.txt
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https://bugs.launchpad.net/bugs/1790454
Title:
Bluetooth (btintel) stops working aster suspend/resume
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