I have the same issue too, on Ubuntu 18.04. In the syslog I could find these messages, appearing in coincidence to the opening of the prompt window:
gnome-shell[1380]: JS ERROR: TypeError: item is undefined#012setActiveConnections/<@resource:///org/gnome/shell/ui/status/network.js:1518:17#012setActiveConnections@resourc e:///org/gnome/shell/ui/status/network.js:1515:9#012wrapper@resource:///org/gnome/gjs/modules/_legacy.js:82:22#012_syncVpnConnections@resource:///org/gnome/shell/ui/status/network.js:1853:9#012wrapper@resource:///org/gnome/gjs/modules/_legacy.js:82:22 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1764047 Title: Unable to switch realm on authentication dialog To manage notifications about this bug go to: https://bugs.launchpad.net/network-manager-openconnect/+bug/1764047/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs