apport information ** Tags added: apport-collected xenial
** Description changed: - I received an email from my healthcare provider, Aetna, requesting that - I click on a link to take me to my login screen for a list of claims - - they wanted some information. Using Ubuntu, the link does create a new - Firefox window, but that stays white and never progresses to anything at - all. Using Windows and Firefox, this new window immediately fills up - with my login information and claims information, exactly as Aetna - intended it to do. I have tried the link with Ubuntu multiple times - with identical results. I have rebooted and there was no change. I am - up-to-date on updates. + I received an email from my healthcare provider, Aetna, requesting that I click on a link to take me to my login screen for a list of claims - they wanted some information. Using Ubuntu, the link does create a new Firefox window, but that stays white and never progresses to anything at all. Using Windows and Firefox, this new window immediately fills up with my login information and claims information, exactly as Aetna intended it to do. I have tried the link with Ubuntu multiple times with identical results. I have rebooted and there was no change. I am up-to-date on updates. + --- + AddonCompatCheckDisabled: False + ApportVersion: 2.20.1-0ubuntu2.18 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/pcmC2D7p: s 1818 F...m pulseaudio + /dev/snd/controlC2: s 1818 F.... pulseaudio + /dev/snd/controlC0: s 1818 F.... pulseaudio + /dev/snd/controlC1: s 1818 F.... pulseaudio + BuildID: 20180704194937 + Channel: Unavailable + CurrentDesktop: Unity + DefaultProfileExtensions: extensions.sqlite corrupt or missing + DefaultProfileIncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) + DefaultProfileLocales: extensions.sqlite corrupt or missing + DefaultProfilePlugins: Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin) + DefaultProfilePrefErrors: Unexpected character ',' whilst parsing int @ /usr/lib/firefox/defaults/pref/vendor-gre.js:8 + DefaultProfilePrefSources: prefs.js + DefaultProfileThemes: extensions.sqlite corrupt or missing + DistroRelease: Ubuntu 16.04 + ForcedLayersAccel: False + IfupdownConfig: + # interfaces(5) file used by ifup(8) and ifdown(8) + auto lo + iface lo inet loopback + InstallationDate: Installed on 2016-08-09 (706 days ago) + InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719) + IpRoute: + default via 192.168.1.254 dev wlp2s0 proto static metric 600 + 169.254.0.0/16 dev wlp2s0 scope link metric 1000 + 192.168.1.0/24 dev wlp2s0 proto kernel scope link src 192.168.1.93 metric 600 + Package: firefox 61.0.1+build1-0ubuntu0.16.04.1 + PackageArchitecture: amd64 + ProcVersionSignature: Ubuntu 4.4.0-128.154-generic 4.4.131 + Profile0Extensions: extensions.sqlite corrupt or missing + Profile0IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) + Profile0Locales: extensions.sqlite corrupt or missing + Profile0Plugins: Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin) + Profile0PrefErrors: Unexpected character ',' whilst parsing int @ /usr/lib/firefox/defaults/pref/vendor-gre.js:8 + Profile0PrefSources: prefs.js + Profile0Themes: extensions.sqlite corrupt or missing + Profile2Extensions: extensions.sqlite corrupt or missing + Profile2IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) + Profile2Locales: extensions.sqlite corrupt or missing + Profile2Plugins: Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin) + Profile2PrefErrors: Unexpected character ',' whilst parsing int @ /usr/lib/firefox/defaults/pref/vendor-gre.js:8 + Profile2PrefSources: prefs.js + Profile2Themes: extensions.sqlite corrupt or missing + Profile3Extensions: extensions.sqlite corrupt or missing + Profile3IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) + Profile3Locales: extensions.sqlite corrupt or missing + Profile3Plugins: Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin) + Profile3PrefErrors: Unexpected character ',' whilst parsing int @ /usr/lib/firefox/defaults/pref/vendor-gre.js:8 + Profile3PrefSources: prefs.js + Profile3Themes: extensions.sqlite corrupt or missing + Profile4Extensions: extensions.sqlite corrupt or missing + Profile4IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) + Profile4Locales: extensions.sqlite corrupt or missing + Profile4Plugins: Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin) + Profile4PrefErrors: Unexpected character ',' whilst parsing int @ /usr/lib/firefox/defaults/pref/vendor-gre.js:8 + Profile4PrefSources: prefs.js + Profile4Themes: extensions.sqlite corrupt or missing + Profile5Extensions: extensions.sqlite corrupt or missing + Profile5IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) + Profile5Locales: extensions.sqlite corrupt or missing + Profile5Plugins: Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin) + Profile5PrefErrors: Unexpected character ',' whilst parsing int @ /usr/lib/firefox/defaults/pref/vendor-gre.js:8 + Profile5PrefSources: prefs.js + Profile5Themes: extensions.sqlite corrupt or missing + Profile6Extensions: extensions.sqlite corrupt or missing + Profile6IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) + Profile6Locales: extensions.sqlite corrupt or missing + Profile6Plugins: Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin) + Profile6PrefErrors: Unexpected character ',' whilst parsing int @ /usr/lib/firefox/defaults/pref/vendor-gre.js:8 + Profile6PrefSources: prefs.js + Profile6Themes: extensions.sqlite corrupt or missing + Profile7Extensions: extensions.sqlite corrupt or missing + Profile7IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) + Profile7Locales: extensions.sqlite corrupt or missing + Profile7Plugins: Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin) + Profile7PrefErrors: Unexpected character ',' whilst parsing int @ /usr/lib/firefox/defaults/pref/vendor-gre.js:8 + Profile7PrefSources: prefs.js + Profile7Themes: extensions.sqlite corrupt or missing + RelatedPackageVersions: adobe-flashplugin 1:20170411.1-0ubuntu0.16.04.1 + RunningIncompatibleAddons: False + Tags: xenial + Uname: Linux 4.4.0-128-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 12/02/2014 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: 2101 + dmi.board.asset.tag: To Be Filled By O.E.M. + dmi.board.name: M5A78L-M/USB3 + dmi.board.vendor: ASUSTeK Computer INC. + dmi.board.version: Rev X.0x + dmi.chassis.asset.tag: Asset-1234567890 + dmi.chassis.type: 3 + dmi.chassis.vendor: Chassis Manufacture + dmi.chassis.version: Chassis Version + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2101:bd12/02/2014:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM5A78L-M/USB3:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion: + dmi.product.name: System Product Name + dmi.product.version: System Version + dmi.sys.vendor: System manufacturer ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1773535/+attachment/5164180/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1773535 Title: Delicate failure with Ubuntu when using Firebox email To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1773535/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
