I have the exact same problem with my Brother QL-570 label printer.

I am running Raspbian Jessie and manually installed the binary driver
package from the Stretch (v1.4.2-2) repository. This was an attempt to
fix a problem with the cutter that was introduced after upgrading from
Wheezy (v1.3-4) to Jessie (v1.3-8). However with version 1.4.2-2 my
printer stopped working altogether and the red light comes up when
attempting to print labels, in my case 62 mm wide continuous roll tape.

I have set up Custom Media Size as 59 x 32 mm (yielding 62 x 38 mm paper
size effectively) in CUPS to account for the hardware margins (1.5 x 3
mm). This was working fine in Wheezy when printing custom labels
generated with glabels having the same dimensions as the printer media
size (59 x 32 mm). I have seen that provided label templates follow the
same approach (at least in earlier versions of glabels).

As already pointed out in the discussion the reported problem is
potentially related to the media size. I have noticed the latest PPD has
updated the HWMargins option which may conflict with the Custom Media
Size I am using.

Can you tell me what setting to use for Custom Media Size in CUPS and
the correct dimensions for labels created with glabels. I am aiming at
62 x 38 mm. I can report back if this fixes the problem with the
blinking red light. Meanwhile I downgraded to v1.3-4, but I want to see
the problem resolved properly. I also managed to compile the drivers
from source, so I can try out driver patches if necessary.

-- 
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/1735991

Title:
  QL-570 printer : the led flashes red and nothing happens

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/ptouch-driver/+bug/1735991/+subscriptions

-- 
ubuntu-bugs mailing list
ubuntu-bugs@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs

Reply via email to