apport-collect probably won't provide anymore information here.
As Pilot6 pointed out, you need to add the device id to btusb.c:
diff --git a/drivers/bluetooth/btusb.c b/drivers/bluetooth/btusb.c
index fa24d693af24..e331e212f5fc 100644
--- a/drivers/bluetooth/btusb.c
+++ b/drivers/bluetooth/btusb.c
@@ -357,6 +357,7 @@ static const struct usb_device_id blacklist_table[] = {
{ USB_DEVICE(0x13d3, 0x3410), .driver_info = BTUSB_REALTEK },
{ USB_DEVICE(0x13d3, 0x3416), .driver_info = BTUSB_REALTEK },
{ USB_DEVICE(0x13d3, 0x3459), .driver_info = BTUSB_REALTEK },
+ { USB_DEVICE(0x13d3, 0x3494), .driver_info = BTUSB_REALTEK },
/* Additional Realtek 8821AE Bluetooth devices */
{ USB_DEVICE(0x0b05, 0x17dc), .driver_info = BTUSB_REALTEK },
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https://bugs.launchpad.net/bugs/1708692
Title:
Bluetooth not working - Ubuntu 17.04 (Lenovo Ideapad 100-15IBY)
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