apport information
** Tags added: apport-collected xenial
** Description changed:
I recently updated to the 16.04.2 LTS release and installed the new HWE
stack which installed kernel 4.8. Ever since, my machine completely
freezes when playing video (eg. Youtube). I have to power off or hard
reset using physical buttons to recover. Nothing seems to be written to
the logs.
Please let me know how to get additional information to help diagnose
the issue.
Thanks.
Release: Ubuntu 4.8.0-36.36~16.04.1-generic 4.8.11
System: Host: rsk4 Kernel: 4.8.0-36-generic x86_64 (64 bit gcc: 5.4.0)
Desktop: Unity 7.4.0 (Gtk 2.24.30) Distro: Ubuntu 16.04 xenial
Machine: Mobo: ASUSTeK model: M5A99FX PRO R2.0 v: Rev 1.xx
Bios: American Megatrends v: 2501 date: 04/07/2014
CPU: Quad core AMD FX-8350 Eight-Core (-HT-MCP-) cache: 8192 KB
flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips:
32107
clock speeds: max: 4000 MHz 1: 1400 MHz 2: 1400 MHz 3: 1400 MHz
4: 1400 MHz 5: 1400 MHz 6: 1400 MHz 7: 1400 MHz 8: 1400 MHz
Graphics: Card: NVIDIA GK106 [GeForce GTX 650 Ti] bus-ID: 01:00.0
Display Server: X.Org 1.18.4 driver: nvidia
Resolution: 1920x1080@60.00hz, 1920x1080@59.93hz
GLX Renderer: GeForce GTX 650 Ti/PCIe/SSE2
GLX Version: 4.5.0 NVIDIA 378.13 Direct Rendering: Yes
Audio: Card-1 NVIDIA GK106 HDMI Audio Controller
driver: snd_hda_intel bus-ID: 01:00.1
Card-2 Advanced Micro Devices [AMD/ATI] SBx00 Azalia (Intel HDA)
driver: snd_hda_intel bus-ID: 00:14.2
Sound: Advanced Linux Sound Architecture v: k4.8.0-36-generic
Network: Card-1: Intel 82541PI Gigabit Ethernet Controller
driver: e1000 v: 7.3.21-k8-NAPI port: d000 bus-ID: 05:05.0
IF: eth1 state: up speed: 1000 Mbps duplex: full mac: <filter>
Card-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
Controller
driver: r8169 v: 2.3LK-NAPI port: b000 bus-ID: 09:00.0
IF: eth0 state: down mac: <filter>
Drives: HDD Total Size: 740.2GB (42.4% used)
ID-1: /dev/sda model: SPCC_Solid_State size: 240.1GB temp: 30C
ID-2: /dev/sdb model: ST500DM002 size: 500.1GB temp: 27C
Partition: ID-1: / size: 34G used: 13G (40%) fs: ext4 dev: /dev/sda1
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 28.0C mobo: 19.4C gpu: 0.0:35C
Fan Speeds (in rpm): cpu: 0 fan-1: 1308 fan-2: 1028 fan-3: 0
Info: Processes: 284 Uptime: 6 min Memory: 1564.9/32075.1MB
Init: systemd runlevel: 5 Gcc sys: 5.4.0
Client: Shell (bash 4.3.461) inxi: 2.2.35
+ ---
+ ApportVersion: 2.20.1-0ubuntu2.5
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: rehan 3527 F.... pulseaudio
+ /dev/snd/controlC0: rehan 3527 F.... pulseaudio
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 16.04
+ HibernationDevice: RESUME=UUID=796bfa06-20c4-4486-b4b3-6ea3ed8e0a7b
+ InstallationDate: Installed on 2012-11-12 (1558 days ago)
+ InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120328)
+ IwConfig:
+ eth0 no wireless extensions.
+
+ eth1 no wireless extensions.
+
+ lo no wireless extensions.
+ MachineType: To be filled by O.E.M. To be filled by O.E.M.
+ NonfreeKernelModules: nvidia
+ Package: linux (not installed)
+ ProcFB: 0 VESA VGA
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.8.0-36-generic
root=UUID=6cbf5176-699e-40cd-8119-3e1802a1e70a ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 4.8.0-36.36~16.04.1-generic 4.8.11
+ RelatedPackageVersions:
+ linux-restricted-modules-4.8.0-36-generic N/A
+ linux-backports-modules-4.8.0-36-generic N/A
+ linux-firmware 1.157.8
+ RfKill:
+
+ Tags: xenial
+ Uname: Linux 4.8.0-36-generic x86_64
+ UpgradeStatus: Upgraded to xenial on 2016-09-04 (167 days ago)
+ UserGroups: adm cdrom dip lp lpadmin mythtv plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 04/07/2014
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: 2501
+ dmi.board.asset.tag: To be filled by O.E.M.
+ dmi.board.name: M5A99FX PRO R2.0
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: Rev 1.xx
+ dmi.chassis.asset.tag: To Be Filled By O.E.M.
+ dmi.chassis.type: 3
+ dmi.chassis.vendor: To Be Filled By O.E.M.
+ dmi.chassis.version: To Be Filled By O.E.M.
+ dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr2501:bd04/07/2014:svnTobefilledbyO.E.M.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnASUSTeKCOMPUTERINC.:rnM5A99FXPROR2.0:rvrRev1.xx:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
+ dmi.product.name: To be filled by O.E.M.
+ dmi.product.version: To be filled by O.E.M.
+ dmi.sys.vendor: To be filled by O.E.M.
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1665911/+attachment/4821665/+files/AlsaInfo.txt
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https://bugs.launchpad.net/bugs/1665911
Title:
Linux 4.8 hangs system when playing video
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