Thanks for the catch Daniel; updated the description. It was the new laptop with the Intel HD Graphics 5500 integrated card that resolution was capped and video out wasn't working.
The old laptop has a Haswell-ULT Integrated Graphics Controller for which the drivers work just fine. Amusingly, after putting the SSD back into the old one; the HDMI port started working again. Maybe the slight jiggling from reassembling the case fixed a connection to the port? I had tried multiple cables, monitors and adapters previously, so the port was definitely dead prior. Anyway, now that I'm back in the old laptop, I won't be able to test/reproduce this. ** Description changed: Dell latitude e7450, Ubuntu 14.04 LTS. - Swapped disk from latitude e7450 with faulty HDMI port as a quick fix + Swapped disk from latitude e7440 with faulty HDMI port as a quick fix while it gets repaired/replaced under warranty. "Pleasantly" surprised - to find the screen resolution capped abysmally low and neither video out - port working. + to find the e7450 default display's screen resolution capped abysmally + low and neither video out port working. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: xorg 1:7.7+1ubuntu8.1 ProcVersionSignature: Ubuntu 3.13.0-101.148-generic 3.13.11-ckt39 Uname: Linux 3.13.0-101-generic x86_64 .tmp.unity.support.test.0: - + ApportVersion: 2.14.1-0ubuntu3.21 Architecture: amd64 CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None CurrentDesktop: GNOME Date: Tue Nov 22 15:34:21 2016 DistUpgraded: Fresh install DistroCodename: trusty DistroVariant: ubuntu DkmsStatus: - vboxhost, 5.0.28, 3.13.0-101-generic, x86_64: installed - vboxhost, 5.0.28, 3.13.0-91-generic, x86_64: installed + vboxhost, 5.0.28, 3.13.0-101-generic, x86_64: installed + vboxhost, 5.0.28, 3.13.0-91-generic, x86_64: installed ExtraDebuggingInterest: I just need to know a workaround GraphicsCard: - Intel Corporation Broadwell-U Integrated Graphics [8086:1616] (rev 09) (prog-if 00 [VGA controller]) - Subsystem: Dell Device [1028:062e] + Intel Corporation Broadwell-U Integrated Graphics [8086:1616] (rev 09) (prog-if 00 [VGA controller]) + Subsystem: Dell Device [1028:062e] InstallationDate: Installed on 2015-05-01 (571 days ago) InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2) MachineType: Dell Inc. Latitude E7450 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-101-generic root=UUID=97bccafc-0510-496c-99b5-0e03b4d0399b ro quiet splash vt.handoff=7 SourcePackage: xorg UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/12/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: A10 dmi.board.name: 06HN6G dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA10:bd01/12/2016:svnDellInc.:pnLatitudeE7450:pvr:rvnDellInc.:rn06HN6G:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.name: Latitude E7450 dmi.sys.vendor: Dell Inc. version.compiz: compiz 1:0.9.11.3+14.04.20160425-0ubuntu1 version.ia32-libs: ia32-libs N/A version.libdrm2: libdrm2 2.4.67-1ubuntu0.14.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.6 version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.6 version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2 version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.6 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2 xserver.bootTime: Tue Nov 22 15:09:58 2016 xserver.configfile: default xserver.errors: - + xserver.logfile: /var/log/Xorg.0.log xserver.outputs: - product id 5264 - vendor CMN + product id 5264 + vendor CMN xserver.version: 2:1.15.1-0ubuntu2.7 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1644007 Title: Intel HD Graphics 5500 Drivers Cap Resolution at 1366x768 and don't support video out for external displays To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1644007/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
